"Microsoft Account Balances cannot be used in this purchase channel"

Discus and support "Microsoft Account Balances cannot be used in this purchase channel" in XBoX Games and Apps to solve the problem; Okay, Xbox. This is ridiculous. Why can't we use our account balance to buy backwards compatible titles? Some people don't HAVE a credit card and can... Discussion in 'XBoX Games and Apps' started by TheOldyMinecart, Jul 3, 2020.

  1. "Microsoft Account Balances cannot be used in this purchase channel"


    Okay, Xbox. This is ridiculous.

    Why can't we use our account balance to buy backwards compatible titles?

    Some people don't HAVE a credit card and can only buy games

    using gift cards.

    What about me? I'm rarely even ALLOWED to use

    my parents credit card!

    It should not be THAT HARD to let people buy 360

    titles with their DIGITAL CASH. So basically, they're not ALLOWED to use

    THEIR CASH to buy a 360 title?

    This is causing you to LOSE MONEY YOU COULD'VE BEEN MAKING!

    I'm not allowed to SUPPORT THE DEVELOPER AND

    MICROSOFT? What even is this garbage?!

    I'm beyond pissed by this.

    This is fraud/false advertisement. This is ILLEGAL.

    :)
     
    TheOldyMinecart, Jul 3, 2020
    #1
  2. Smwutches Win User

    "Microsoft Account Balances cannot be used in this purchase channel"

    You can use your Microsoft account balance to purchase backwards compatible content, but it has to be done on a 360 console. The One store/website have never been updated to work with that as a valid payment option for backwards compatible content. There's
    no fraud or anything about, it's just how the system is set up.
  3. Cam1380 Win User

    Redemmed Microsoft rewards for an xbox gift card, now I cant use it to buy games.

    Thanks Brad,

    I'm trying to buy NBA JAM from my XBOX 1, when I change payment options it says Microsoft account balances cannot be used in this purchase channel.
  4. D4201 Win User

    I can't purchase a backwards compatible game

    Hello, what you can do is buy Xbox gift cards with the corresponding amount
    It won't let me, it says "Microsoft account balances cannot be used in the purchase channel"
  5. Omar_0001 Win User

    Added a $25 card but wont allow me to buy anything with it!

    The site isn't updated yet, so Microsoft account balance cannot be used on the website. You'll have to purchase from the console if you want to use your Microsoft account balance.
  6. Mister Beep Win User

    I can't convert my credits to Xbox-Live

    Hey there,

    Xbox Live Gold memberships cannot be purchased with Microsoft Account balance, but with a credit card on file instead. Microsoft Account balance can be used on purchases within the Xbox Store.

    Hope this helps clear it up!
Thema:

"Microsoft Account Balances cannot be used in this purchase channel"

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