Microsoft Account Balance

TheLeg13 · Jan 2, 2016

So I recieved a gift card for Christmas for my Xbox and I have typed in the code etc and I am can't find how to apply the amount ($15) to a purchase. I was just wondering if I'm doing something wrong? Or does the amount automatically get subtracted from
your Microsoft account, then the remaining amount is taken from debit/credit? Please let me know! Thank you.

:)

Waynej · Jan 2, 2016

How to check your Xbox MSP expiry dates

I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

What is the difference between promotional and non-promotional balances?

From time to time, and for marketing purposes, Microsoft may offer promotional gift cards that you can redeem to your Microsoft account. A promotional gift card may require that you redeem the value listed on the card, or use any redeemed balance, by a certain date or within a certain time period. Please refer to any terms and conditions associated with the promotion in question for specific details or restrictions.

Any balance in your Microsoft account that has not been designated as promotional will not expire. However, if you do not use your account balance for a prolonged period of time, the law may require us to consider your account balance abandoned. In that case, and in some countries where the law requires it, we may be obliged to transfer any non-promotional balance in your account to the appropriate government authority and you will have to retrieve your funds from the relevant authority. We will try to reach you and give you adequate notice before transferring your account balance.

When using your account balance to make a purchase at a participating Microsoft store, Microsoft automatically uses any promotional value in your account balance before any other value that is stored in your account, and does so in the order of the promotional value scheduled to expire first.Click to expand...
Click to expand...

IndieRock · Jan 2, 2016

How can I equip a gift card amount on the Xbox store ?

You can't use a Microsoft account balance to purchase backwards compatible titles through the Xbox One or xbox.com. You have to purchase them on a Xbox 360 console using this balance.

iNb4 Ownage · Jan 2, 2016

Hey there!

Thanks for the support message.

99.9% of the time, the currency will automatically show up as the payment method on Xbox One when you go to purchase something if it allows you to use that gift card towards the purchase. There are some things you can not purchase using a Gift card such
as a subscription, or a Netflix membership/in app content.

Cheers!

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

May you kindly check your balance online. To check your account balance online, sign in to the Payment & billing page with your Microsoft account, sign in: https://support.xbox.com/help/account-profile/manage-account/check-your-microsoft-account-balance">https://support.xbox.com/help/account-profile/manage-account/check-your-microsoft-account-balance

Your balance is displayed at the top of the page.

For more details, kindly visit: https://support.xbox.com/help/account-profile/manage-account/check-your-microsoft-account-balance

RandyAU93

Let's say the content you want to buy is $19.99, and you have $20 on your account. If your state/country charges sales tax, it will ask for some other payment method that will cover the remaining amount due (item + taxes).

If the item costs less than $20 and you're pretty sure your area doesn't charge sales tax on digital content purchases, I'd reach out to Xbox Live Support. https://support.xbox.com/contact-us

xCo Illusion

It could depend on what you're trying to buy. If you're trying to buy 360 content on the One, it won't work.

No, I'm trying to by an Xbox one game

WPAK

Small addition, you can still use that $25 for buying games/video's and DLC etc, but for gold use one of the ways mentioned by xTye

MB—MB

Im having same issue also. 2 payments that I can see in microsoft sons familt account balance on my phone and transactions but not showing up on sons family account when attempting to purchase on xbox

Microsoft Account Balance