Microsoft Account Balance not showing on XBox One

Discus and support Microsoft Account Balance not showing on XBox One in XBoX on Consoles to solve the problem; Yesterday I added a £10 credit to an existing balance of £4.68. Microsoft account correctly shows a balance of £14.68, but there is nothing showing on... Discussion in 'XBoX on Consoles' started by Peter MJ 59, Sep 12, 2020.

  1. Peter MJ 59
    Peter MJ 59 Guest

    Microsoft Account Balance not showing on XBox One


    Yesterday I added a £10 credit to an existing balance of £4.68. Microsoft account correctly shows a balance of £14.68, but there is nothing showing on the XBox account. Can you help please?

    :)
     
    Peter MJ 59, Sep 12, 2020
    #1
  2. XBF Brad A Win User

    Microsoft Account Balance not showing on XBox One

    Hi Fellow gamer,

    Thanks for reaching out to the forums. We see you have an issue with a gift card. We recommend requesting a call from support. They will be able to see what the issue is.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. Smwutches Win User

    Payment

    As long as you're using the same account on the Xbox, the funds should show as your Microsoft Account balance. If you are trying to purchase a 360 games on the One, you won't be able to use your Microsoft Account balance. You would have to make the purchase
    on a 360 console in that case.
  4. Georges C. Win User

    Bought $5 Ecard giftcar from walmart

    Hello again, in your account on the Microsoft website you will be able to see the two account balances, but at the time of purchase the console will show the balance of the region where the console store is, so you can only see one balance.
  5. Smwutches Win User

    Microsoft account balance not showing.

    It could depend on what you're trying to buy. For instance, it's not possible to use your Microsoft account balance to purchase 360 content on a One.
  6. Onyx Is Here Win User

    Microsoft account balance not showing in Xbox

    Hello Mario, sorry to hear you're having trouble with your currency.

    Please log in to https://account.microsoft.com and check your billing info to make sure the amount is listed there and shows as the currect currency for the country that you live in
Thema:

Microsoft Account Balance not showing on XBox One

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