Microsoft Account balance not a purchasing option

Discus and support Microsoft Account balance not a purchasing option in XBoX Games and Apps to solve the problem; I tried on my xbox one console and I have redeemed a $25 dollar gift card on it. When I wanted to make a purchase on sniper elite 3 dlc for hunt the... Discussion in 'XBoX Games and Apps' started by Theproachiever, Jul 27, 2014.

  1. Microsoft Account balance not a purchasing option


    I tried on my xbox one console and I have redeemed a $25 dollar gift card on it. When I wanted to make a purchase on sniper elite 3 dlc for hunt the grey wolf it wont come up as an option for payment. So how do I fix it so I can pay with my $25 dollar's
    on my microsoft account so I can purchase the dlc on my xbox one console.

    :)
     
    Theproachiever, Jul 27, 2014
    #1
  2. Microsoft Account balance not a purchasing option

    Why is this? I purchased an online code through Amazon and had no trouble redeeming the code. It says that my balance is $5 on my account, yet it will not give me the option to use this method for a purchase (only PayPal and credit).
     
    UtilityMeteor51, Jul 27, 2014
    #2
  3. onyxishere
    onyxishere Guest
    Microsoft Account balance not a purchasing option

    Currency cannot be used on the website, only the console. The console will automatically default to currency and then, if needed, will switch to an alternate payment method.
     
    onyxishere, Jul 27, 2014
    #3
  4. Microsoft Account balance not a purchasing option

    Hey, Theproachiever! Wanted to pop in and let you know that it's a known issue and we've got the right people working on it.
     
    Misses Quinzel, Jul 29, 2014
    #4
  5. KC_1981
    KC_1981 Guest
    Misses Quinzel,

    I am having the same issue. After a frustrating few hours on the phone with support they told me there was nothing they could do and that I should just use the credits on my Xbox 360. I am a little upset and was wondering if you could look into my account
    also. Thanks.
     
    KC_1981, Jul 29, 2014
    #5
  6. ngocphi
    ngocphi Guest
    Are you talking about making purchases on the website for 360.or Xbox one

    She can't help you with the 360.issue

    This is only for the Xbox one and only supported for paid purchases on the website for Xbox one
     
    ngocphi, Jul 30, 2014
    #6
  7. Eques A Spe - Please check your PMs for me.
     
    Misses Quinzel, Jul 31, 2014
    #7
  8. Microsoft Account balance not a purchasing option

    This has nothing to do with any problem's I am having but all I want to do is share an idea with Microsoft about a few games. I would love it if you made or some developer for video games made a remastered collection of the call of duty franchise, Witcher
    franchise, and make a part 2 to the Ryse: son of rome. I think if you did, people would appreciate it and enjoy playing these classic games on the xbox one. I think it would be amazing if it did happen is because we would be able to play really old games like
    the call of duty franchise and the witcher franchise on the xbox one. With probaly absolutely fantastic graphics in amazing detail like never before seen and with new gameplay mechanics as well for both call of duty and witcher. so please microsoft can you
    please make this old franchise's come back to life. As for Ryse 2 I would also love if you could make a part 2 to this new franchise I think it would be awesome and popular. I found ryse: son of rome to be one of the best sword fighting games for me to ever
    play. I think expanding on the seris would be amazing. Could one day you ask ubisoft to also make a remastered Assassin's creed rogue for the xbox one and maybe make a remastered seris for xbox one for the Assassin's creed franchise as well. Also could you
    do the same with the metal gear solid franchise as well and make a remastered collection with that too. Well I hope you hear my message on remastering these awesome games or the gaming company who created the game remastering these games.
     
    Theproachiever, Aug 10, 2014
    #8
  9. Hey, Theproachiever! To get this the most visibility, it will be best posted up on our
    Feedback site!

    Head over there and see if there's anything posted up that's similar to that and vote for it. Voting helps move it up the Hot Ideas page. If you don't see it, please post it up yourself and get votes for it!

    You can peruse the site itself to see what suggestions we have completed or in progress thanks to users like you!

    As a side note, are you still experiencing your original issue? I posted an ask up in

    this thread and haven't received any replies. If you are, I'd like to make sure that we fix you up.
     
    Misses Quinzel, Nov 1, 2018
    #9
  10. ngocphi Win User

    Microsoft Account balance not a purchasing option

    Are you talking about making purchases on the website for 360.or Xbox one

    She can't help you with the 360.issue

    This is only for the Xbox one and only supported for paid purchases on the website for Xbox one
  11. Misses Quinzel Win User

    Microsoft Account balance not a purchasing option

    Hey, Theproachiever! To get this the most visibility, it will be best posted up on our
    Feedback site!

    Head over there and see if there's anything posted up that's similar to that and vote for it. Voting helps move it up the Hot Ideas page. If you don't see it, please post it up yourself and get votes for it!

    You can peruse the site itself to see what suggestions we have completed or in progress thanks to users like you!

    As a side note, are you still experiencing your original issue? I posted an ask up in

    this thread and haven't received any replies. If you are, I'd like to make sure that we fix you up.
  12. Theproachiever Win User

    Microsoft Account balance not a purchasing option

    This has nothing to do with any problem's I am having but all I want to do is share an idea with Microsoft about a few games. I would love it if you made or some developer for video games made a remastered collection of the call of duty franchise, Witcher
    franchise, and make a part 2 to the Ryse: son of rome. I think if you did, people would appreciate it and enjoy playing these classic games on the xbox one. I think it would be amazing if it did happen is because we would be able to play really old games like
    the call of duty franchise and the witcher franchise on the xbox one. With probaly absolutely fantastic graphics in amazing detail like never before seen and with new gameplay mechanics as well for both call of duty and witcher. so please microsoft can you
    please make this old franchise's come back to life. As for Ryse 2 I would also love if you could make a part 2 to this new franchise I think it would be awesome and popular. I found ryse: son of rome to be one of the best sword fighting games for me to ever
    play. I think expanding on the seris would be amazing. Could one day you ask ubisoft to also make a remastered Assassin's creed rogue for the xbox one and maybe make a remastered seris for xbox one for the Assassin's creed franchise as well. Also could you
    do the same with the metal gear solid franchise as well and make a remastered collection with that too. Well I hope you hear my message on remastering these awesome games or the gaming company who created the game remastering these games.
  13. Misses Quinzel Win User

    Microsoft Account balance not a purchasing option

    Eques A Spe - Please check your PMs for me.
  14. Misses Quinzel Win User

    Microsoft Account balance not a purchasing option

    Hey, Theproachiever! Wanted to pop in and let you know that it's a known issue and we've got the right people working on it.
Thema:

Microsoft Account balance not a purchasing option

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