Microsoft Account Balance missing

Discus and support Microsoft Account Balance missing in XBoX on Consoles to solve the problem; I bought two £15 codes earlier and after trying to buy something from the store it says I only have £0.39 which is what I had before. After checking... Discussion in 'XBoX on Consoles' started by Mr Purgers, Jul 18, 2017.

  1. Mr Purgers
    Mr Purgers Guest

    Microsoft Account Balance missing


    I bought two £15 codes earlier and after trying to buy something from the store it says I only have £0.39 which is what I had before.

    After checking online and in the billing part of settings it says I have £30.39.

    I have restarted my Xbox numerous times and it still says the same thing.

    Any known solutions to fix this?

    :)
     
    Mr Purgers, Jul 18, 2017
    #1
  2. Waynej
    Waynej Guest
    How to check your Xbox MSP expiry dates

    I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

    For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

    All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

    If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

    And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

     
    Waynej, Jul 18, 2017
    #2
  3. IndieRock
    IndieRock Guest
    How can I equip a gift card amount on the Xbox store ?

    You can't use a Microsoft account balance to purchase backwards compatible titles through the Xbox One or xbox.com. You have to purchase them on a Xbox 360 console using this balance.
     
    IndieRock, Jul 18, 2017
    #3
  4. ngocphi
    ngocphi Guest

    Microsoft Account Balance missing

    Did you buy the codes from your region? For example if you are in France but have a UK account that won't work

    You would have to have french account to use french currency
     
    ngocphi, Jul 18, 2017
    #4
  5. Mr Purgers
    Mr Purgers Guest
    I bought them from a store literally down the road
     
    Mr Purgers, Jul 18, 2017
    #5
  6. Mr Purgers
    Mr Purgers Guest
    Im not familiar with how to directly reply to people. Is it "reply with quote"?
     
    Mr Purgers, Jul 18, 2017
    #6
  7. ngocphi
    ngocphi Guest
    Yep

    Your account region and console region must match your currency

    So if you have UK account when you aren't in UK it won't work
     
    ngocphi, Jul 18, 2017
    #7
  8. Mr Purgers
    Mr Purgers Guest

    Microsoft Account Balance missing

    I've bought credit from the same store before and it worked fine and as far as I know nothing regarding my account has changed
     
    Mr Purgers, Jul 18, 2017
    #8
  9. Mr Purgers
    Mr Purgers Guest
    It seems that overnight the issue resolved itself somehow.
     
    Mr Purgers, Nov 1, 2018
    #9
  10. Mr Purgers Win User

    Microsoft Account Balance missing

    Im not familiar with how to directly reply to people. Is it "reply with quote"?
  11. Mr Purgers Win User

    Microsoft Account Balance missing

    I bought them from a store literally down the road
  12. Mr Purgers Win User

    Microsoft Account Balance missing

    It seems that overnight the issue resolved itself somehow.
  13. Mr Purgers Win User

    Microsoft Account Balance missing

    Im not familiar with how to directly reply to people. Is it "reply with quote"?

    Yep

    Your account region and console region must match your currency

    So if you have UK account when you aren't in UK it won't work
    I've bought credit from the same store before and it worked fine and as far as I know nothing regarding my account has changed
  14. ngocphi Win User

    Microsoft Account Balance missing

    Did you buy the codes from your region? For example if you are in France but have a UK account that won't work

    You would have to have french account to use french currency
Thema:

Microsoft Account Balance missing

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