Microsoft account balance is not showing up as a payment method on console.

When you make a purchase, on the console or the website, it clearly shows you which payment method you're using before you confirm the payment. You would need to make sure it shows your Microsoft account balance as your payment method before you confirm
the payment. You would need to make a purchase on the console in order to use your account balance.

Hi again Abdullah763,

It may be a temporary issue with the console or something similar. You can try the following procedure to see if the issue with the console is resolved:

1. In your console settings, go to the "Account" section and select the "Remove accounts" option. Choose the account that has the balance and with which you want to make the purchase. This will remove your profile from the console, but you won't lose any data, so don't worry.

2. With the Xbox turned on, press the power button on the front of the console for 10 seconds until it completely shuts down (keep your finger on the button even if the light goes off before the 10 seconds are up, until the full 10 seconds are completed).

3. Disconnect the power cable from the console and wait for 30 seconds.

4. Reconnect the power cable to your console and turn it on normally.

5. Then re-add the account to your console so that all the information from your profile is downloaded again. This won't take much time. This also helps synchronize the licenses of your account on the console.

6. Check if the problem persists.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi there Abdullah763, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read that you're having difficulties while trying to pay with your Microsoft account balance on your Xbox console.

First of all, please verify that your Microsoft account balance appears using the following link in the upper right corner:

https://account.microsoft.com/billing/payments

Please make sure to sign in with the correct Microsoft account that you intend to use for the purchase.

If the balance is visible there, please try making the purchase from a web browser on a PC or mobile phone to see if your account balance appears as a payment method.

If you're okay with it, could you let me know exactly what item you're trying to purchase, the device you're using, and the country you're in? That way, I'd be happy to look for the purchase link in the Xbox Store and provide it to you so you can give it a try.

Kind regards,
Gerardo.

Still not working.. to be precise this is not showing up on my other account.

Hello again, it seems strange that the issue persists, especially because everything appears to be in order from a web browser as you mentioned.

As a last resort, I recommend that you try resetting your console to its factory settings while keeping your games and apps. Here's how to do it:

1. Go to Settings > System > Console info > Reset console > Reset and keep games & apps.

Your console will be reconfigured, and you'll need to re-add your account, so make sure you have the email and password for your account before proceeding. No games or apps will be deleted, and you won't lose progress in any games since they are saved in the Xbox Cloud.

If the problem persists even after this procedure, then it is advisable to report the issue to the Xbox team using the instructions in the following link:

https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

This way, Xbox engineers will investigate the reported problem and work on a solution as soon as possible.

Meanwhile, if you need to use your balance, you can purchase items from a web browser, at least until the issue with the console is resolved.

Please keep in mind that in this public forum we are just players like you trying to guide and help other players.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.