Microsoft Account balance can’t be used to purchase Console

Discus and support Microsoft Account balance can’t be used to purchase Console in XBoX Sales and Promo to solve the problem; Hello everybody, I am preparing for the Xbox Series X launch and since there is a few occasions coming up for which people want to give me presents, I... Discussion in 'XBoX Sales and Promo' started by random45131514, Sep 13, 2020.

  1. random45131514
    random45131514 Guest

    Microsoft Account balance can’t be used to purchase Console


    Hello everybody,

    I am preparing for the Xbox Series X launch and since there is a few occasions coming up for which people want to give me presents, I thought I could ask them to buy me Microsoft store/Xbox gift cards. I of course tried this first, by ordering a five Euro
    card online (at an independent retailer). I redeemed it, and I could use it on the store to purchase a new Xbox One S. thus, I told everybody they could give me gift cards.

    I redeemed two gift cards each worth 20 Euro yesterday (purchased at the dame retailer as my €5 gift card), the same day on which I redeemed my test gift card of €5. They show up as redeemed in my Microsoft account, and according to the website my total
    balance is €45.

    However, when trying to purchase a console, I still only see my €5 voucher that I ordered myself (at a local game store). When trying to purchase a digital game through xbox.nl (/.com), it shows me a total of €25, which is still €20 short of the total account
    balance of €45.

    I’ve talked to a Microsoft support agent last night, and we migrated my account since I moved a lot recently. However, all the gift cards were redeemed to the country that I’m currently in, so it shouldn’t be a problem. He saw the total of €45 attributed
    to the Netherlands, which is the current region of my account.

    Did anyone experience the same problem before? I can’t test this on an actual console because I don’t have one yet. I’m trying to purchase it in the browser and it’s not working.

    Thanks ahead,

    Benedikt

    :)
     
    random45131514, Sep 13, 2020
    #1
  2. Omar_0001 Win User

    Added a $25 card but wont allow me to buy anything with it!

    The site isn't updated yet, so Microsoft account balance cannot be used on the website. You'll have to purchase from the console if you want to use your Microsoft account balance.
  3. Smwutches Win User

    Payment

    As long as you're using the same account on the Xbox, the funds should show as your Microsoft Account balance. If you are trying to purchase a 360 games on the One, you won't be able to use your Microsoft Account balance. You would have to make the purchase
    on a 360 console in that case.
  4. SmallMcNapkin Win User

    Adding Gold to my account with a past due subscription

    Why can’t they be paid with a microsoft account balance
  5. Smwutches Win User

    MICROSOFT COINS NOT AVAILABLE FOR RETRO GAMES ?!

    In order to use your Microsoft account balance to purchase 360 content, you have to make the purchase on a 360 console.
  6. Sodangidni Win User

    Xbox voucher/Microsoft balance

    Hello SNS R. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

    Your Microsoft balance is listed automatically in the payment methods available when you try to make a purchase on the Microsoft Store.

    However, it is important to be aware that the Microsoft balance can be used only in the same marketplace and currency.
    For example, you redeemed a $10 USD card for the United States marketplace.

    To use this balance, a purchase needs to be done on the Xbox US marketplace. So, if you’re on a different one, the balance will not appear and can’t be used.

    SNS, can you review the currency of your Microsoft account balance?

    https://account.microsoft.com/billing/orders

    In addition to that, may I know where you purchased this gift card?

    Thanks for taking the time to read me,

    Arturo.
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Microsoft Account balance can’t be used to purchase Console

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