Microsoft account and consoles

Cancel or remove a Microsoft account from your Xbox console

If you want to close your Microsoft account, you can find out how at Cancel your Microsoft account.

support.xbox.com/.../cancel-microsoft-account If you want to remove a saved Microsoft account password from your console completely, see Remove your Microsoft account password from your Xbox 360 console.

support.xbox.com/.../remove-microsoft-account-password-from-console

First please change the password of every account that was on the console to prevent the people who have it from using your account:

http://support.xbox.com/en-US/my-account/microsoft-account/change-microsoft-account-password

As for the console, please contact your local police department and file a stolen item report as microsoft/xbox can not do anything to help you regarding this. They can not "lock" the the console to prevent people from using it.

Games you buy are tied to the Microsoft Account that you made the purchase with. So ONLY that Microsoft Account can re-download the games if the console was reinstalled or replaced for a different console.

Please go to https://account.microsoft.com/billing/orders/ and check if the games you are trying to install have been ordered with that specific Microsoft Account.

If you have multiple Microsoft Accounts, check your different Microsoft Accounts which account purchased which game(s) and then use that account on the Xbox console to re-download the games.

i try to use the console but the microsoft account is greyed out, but i just tried and it seems i can still buy stuff using console with the microsoft account

This account may have been an automatically-created account attached to the Microsoft account you've logged in with.

Are you sure the Microsoft account you logged in with here at Xbox.com is the same account attached to the profile on your console? Try going into the settings on your console and seeing what Microsoft Account the profile is attached to on there. You can
find out how to get to that information
here.

Keep us updated!