Microsoft Abruptly cancelled my Pre-Paid Gold Membership

Discus and support Microsoft Abruptly cancelled my Pre-Paid Gold Membership in XBoX on Consoles to solve the problem; After a while of no multiplayer (due to no membership) I Decided to get some today.. I Had problems entering it earlier due to issues with the site... Discussion in 'XBoX on Consoles' started by Tyrant Xeroz, Nov 8, 2014.

  1. Tyrant Xeroz
    Tyrant Xeroz Guest

    Microsoft Abruptly cancelled my Pre-Paid Gold Membership


    After a while of no multiplayer (due to no membership) I Decided to get some today..

    I Had problems entering it earlier due to issues with the site and service,but after an hour it finally accepted the Code..

    So I Play my usual games and then upon restarting Far Cry 3 attempting enter multiplayer I was greeted with:

    "ERROR: You cannot use
    this online feature because one of the profiles has restricted privileges and cannot join an Xbox LIVE session'


    Something I found strange Considering how I just Activated a Membership just an hour prior.



    Upon Looking at my Profile,It Appeared that my Gold Membership had disappeared or been revoked.

    After looking in the Commerce Section it displayed that

    Prepaid 3M Xbox LIVE Gold

    Status Canceled

    Subscription canceled 15/08/2014

    Which annoys me since I Just Paid for a 3 Month Membership only for it to get 'Cancelled?'

    And I Didn't Cancel myself ,so who did?





    :)
     
    Tyrant Xeroz, Nov 8, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Turn off auto renewal or cancel Xbox LIVE membership

    How to turn off auto renewal

    It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

    Steps to follow:

    1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

    2) Proceed to My Account.

    3) Click Change next to automatic renewal. Change the setting to OFF

    You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

    Note:

    If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

    If you disable your account immediately, you will lose the time remaining on your membership subscription.

    If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

    You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com
     
    xboxfelix, Nov 8, 2014
    #2
  3. Donniehun
    Donniehun Guest
    Xbox Live Gold trial cancellation

    Hi,

    Unfortunately the trial cannot be cancelled as it is a trial and a normal membership so it wont come up as gold in their system or even on your account. Games for Gold is always works with normal pre-paid or paid with creditcard/paypal in the XBL system.
     
    Donniehun, Nov 8, 2014
    #3
  4. MB5656
    MB5656 Guest

    Microsoft Abruptly cancelled my Pre-Paid Gold Membership

    ok you may have two things happening to you right now:

    ether some one is hacking your account and just canceling your membership.

    or you may be banned/suspended from live. or have debt you need to pay off before you can use a new membership.

    go to here: account.live.com/Activity

    to see recent activity. if you see a weird sign in (like a person using IE when you use chrome) or a different OS. --or just a different IP address that you dont reconize.) then click on that was not me. and reset your password.

    also check here: http://enforcement.xbox.com

    and see if you are suspended for some reason

    Hope that helps Microsoft Abruptly cancelled my Pre-Paid Gold Membership :)

    (PS the 3M gold is never going to come back to you.)
     
    MB5656, Nov 8, 2014
    #4
  5. onyxishere
    onyxishere Guest
    I don't think there are any enforcement actions against the OP as he is using his gamertag to post on the forums. Also, if there is a billing issue on his account the membership is not revoked.

    OP, please contact phone support for more assistance with this. 1-800-469-9269 or click the link to arrange a call back.

    support.xbox.com/contact-us
     
    onyxishere, Nov 9, 2014
    #5
  6. Tyrant Xeroz
    Tyrant Xeroz Guest
    I'm Just going to resort to buying another 3 Month Membership and change my Password prior to Redemption...

    and just hope nothing happens this time
     
    Tyrant Xeroz, Oct 31, 2018
    #6
  7. Tyrant Xeroz Win User

    Microsoft Abruptly cancelled my Pre-Paid Gold Membership

    I'm Just going to resort to buying another 3 Month Membership and change my Password prior to Redemption...

    and just hope nothing happens this time
  8. onyxishere Win User

    Microsoft Abruptly cancelled my Pre-Paid Gold Membership

    I don't think there are any enforcement actions against the OP as he is using his gamertag to post on the forums. Also, if there is a billing issue on his account the membership is not revoked.

    OP, please contact phone support for more assistance with this. 1-800-469-9269 or click the link to arrange a call back.

    support.xbox.com/contact-us
  9. MB5656 Win User

    Microsoft Abruptly cancelled my Pre-Paid Gold Membership

    ok you may have two things happening to you right now:

    ether some one is hacking your account and just canceling your membership.

    or you may be banned/suspended from live. or have debt you need to pay off before you can use a new membership.

    go to here: account.live.com/Activity

    to see recent activity. if you see a weird sign in (like a person using IE when you use chrome) or a different OS. --or just a different IP address that you dont reconize.) then click on that was not me. and reset your password.

    also check here: http://enforcement.xbox.com

    and see if you are suspended for some reason

    Hope that helps :)

    (PS the 3M gold is never going to come back to you.)
  10. Donniehun Win User

    Xbox Live Gold trial cancellation

    Hi,

    Unfortunately the trial cannot be cancelled as it is a trial and a normal membership so it wont come up as gold in their system or even on your account. Games for Gold is always works with normal pre-paid or paid with creditcard/paypal in the XBL system.
  11. AustereAlloy00 Win User

    Cancel my automatic payment

    I want cancel my Xbox Live Gold (paid) membership
Thema:

Microsoft Abruptly cancelled my Pre-Paid Gold Membership

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