Microsft account doesn't exist?

Hello, My name is David. I am an independent advisor, happy to help you today.

I'm sorry that you are having problems with your login, the first thing you should do is update the Microsoft Store Application:

Always make sure you are using the most recent version of the Microsoft Store app. Updates almost always fix bugs and compatibility issues.
Open Microsoft Store on your PC.
Click the three dots in the top right corner and select "Downloads & Updates."
Click "Get Updates" to make sure the store is up to date.

After you have of course verified your login details, you can try to reset your Microsoft account password:

Go to the Recover your Microsoft account page.
and follow the instructions to reset your password.

https://answers.microsoft.com/

Best regards.

Unfortunatly it didn't seem to change anything. But when I try to log on to Minecraft it will say the password doesn't work, which it should be the proper one. BUT is say I can email a code to a diffedrent email, one I don't own. So i think it's possible someone stole the acoount? or something happen to mine.

If you have access to your email associated with your minecraft account
Head to the Minecraft website and click the login button in the top right corner.
On the login page, look for a link that says "Forgot your password?" or "Help." Click on this link.
Enter the email address associated with your Microsoft account.
You will receive an email with instructions on how to reset your password or recover your account.
Click the link provided in the email to reset your password. Make sure you choose a strong, unique password that you haven't used before.

Hello, StiffS_258. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Looks like your account got hacked. I'm sorry for this. In this case, you can try to reset your account password if there is an alternative email address or phone number associated with the account:

https://support.microsoft.com/en-us/account-bil...

If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If when you try to fill the recovery form you also receive a message that your account does not exist, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Hello UncleG18,

We apologize for the inconvenience. Allow us to provide you additional information/troubleshooting for your concern.

With your latest information, can we verify or ask more details about it? Kindly provide to us the information/answer to the following questions.

1. Is it only happening on Epic games only?
   
2. As per description, what other platform does this problem occurs?
   
3. Is your device/system updated to the latest version?
   
4. Update Games Services/ apps.
   

Here are some guide steps on how to update you PC.

1. Install PC updates including Optional Update. Guide - Update Windows
   
   • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
     
2. Please do the update of drivers, guide - update drivers in Windows.
   
   • NVIDIA
     
   • AMD
     
3. Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
   
   • Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
     
   • Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
     
   • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
     
   • Try reinstalling the Gaming Services package on your Windows 10 device:
     
     1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
        
     2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
        

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

1. Wait for the process to finish.
   

1. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   
2. Sign into the Microsoft Store and please update all the Xbox apps by following this guide: Get updates for apps and games in Microsoft Store
   

I sincerely hope this will help you achieve your desired resolution. Furthermore, I would love if you would re-engage so we can come up together with a desirable resolution.



Kind regards,



Xbox Forum Moderator

Microsoft Community