Microphone Too Quite On WINDOWS 11 when connecting through 3.5mm jack on Xbox Series X...

Hello Pin-07,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble with your microphone volume when using your Xbox Series X controller on Windows 11. I understand that you have tried different headsets and connection methods, but the issue persists.



To help you troubleshoot this problem, I would like to ask you a few questions:



- Have you updated your controller firmware to the latest version? You can do this by connecting your controller to your console or PC and going to Settings > Devices & connections > Accessories.

- Have you checked the audio settings on your Windows 11 PC? You can do this by right-clicking on the speaker icon in the taskbar and selecting Sound settings. Make sure that the input device is set to your controller and that the input level is not too low.

- Have you tried adjusting the microphone monitoring level on your controller? You can do this by pressing the Xbox button on your controller and going to Profile & system > Settings > Devices & connections > Accessories. Select your controller and then select Volume. Use the slider to increase or decrease the microphone monitoring level.

Not all 3.5mm audio jacks are made to the same standard. There are two audio jack standards:

• Cellular Telecommunications Industry Association (CTIA), and
  
• Open Mobile Terminal Platform (OMTP)
  

If you use an OMTP headset, you’ll probably experience audio or chat issues. However, if your headset or earbuds use the OMTP standard, you can purchase an adapter to convert the device to CTIA. These adapters are available at many electronic retail stores.

The following images show the differences in the CTIA and OMTP standards. The CTIA standard has the microphone section of the jack closer to the end of the cable while the OMTP standard has the ground section of the jack closer to the end of the cable.

CTIA





Please also see: Connect a compatible headset | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello Pin-07,

Thank you for your detailed responses. At this point, I recommend reaching out to our live support team for further investigation. They have the necessary tools to further diagnose the issue and provide you with a timely resolution. Kindly follow the guide below to speak with them.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hi CarTzy,

Thank you for trying to help me. Most of the things I had already tried but forgot to include in my original message. Here is my reply to your suggestions.

Have you updated your controller firmware to the latest version?

Yes I have updated the controller through windows Xbox accessories app. This made no improvement.

Have you checked the audio settings on your Windows 11 PC?

Yes I have, every setting is maxed out at 100%. And I tried both from the newer win 11 audio settings screens and also from the older control panel screens. I am also sure I was looking at the correct Microphone settings.

Not all 3.5mm audio jacks are made to the same standard. There are two audio jack standards:

• Cellular Telecommunications Industry Association (CTIA), and
  
• Open Mobile Terminal Platform (OMTP)
  

I am familiar with the differences between these standards and I also have this adapter. However if you use the wrong standard, the mic wouldn't work as it would be connected to the ground instead, and the audio would have heavy distortions because there would be no ground connected. In my case both audio and mic quality are perfect, it is just the mic volume is low.

Have you tried adjusting the microphone monitoring level on your controller? You can do this by pressing the Xbox button on your controller and going to Profile & system > Settings > Devices & connections > Accessories. Select your controller and then select Volume. Use the slider to increase or decrease the microphone monitoring level.

I am unsure how to do this on a windows 11 PC as I do not see these options. These settings seem to be on XBOX only and unfortunately I do not own an XBOX yet, only the controller. I assume that the issue might be a setting of the controller itself but I cannot seem to find any settings pertaining to the controller. Could you advise on how to do this without an Xbox?

Hello SamuliVälimäki how are you?

My name is Ezequiel I'm an Independent Consultant.

Yes, it is possible for you to make it work, but it is a little more difficult than on the PlayStation.

To connect the HyperX Quadcast to your Xbox Series X, you will need a few accessories. Firstly, you will need a 3.5mm male to male audio cable. Secondly, you will need a Y splitter cable that has one 3.5mm female jack and two 3.5mm male jacks. Finally, you will need an Xbox One Stereo Headset Adapter.

Step-by-Step Guide

Connect one end of the 3.5mm male to male audio cable to the headphone jack of the HyperX Quadcast microphone.

Connect the other end of the 3.5mm male to male audio cable to the female jack of the Y splitter cable.

Connect the Xbox One Stereo Headset Adapter to the Xbox Series X controller.

Connect one of the male jacks of the Y splitter cable to the audio input of the Xbox One Stereo Headset Adapter.

Connect your headset to the other male jack of the Y splitter cable.

Turn on your Xbox Series X and the HyperX Quadcast microphone.

Go to the audio settings of your Xbox Series X and select the audio input device as “Headset mic (HyperX Quadcast)”.

https://www.ac3filter.net/does-the-...st is,sound quality in any room of your home.

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Since the Blue Snowball is an USB microphone, it does NOT work with the Xbox One currently.

Only microphones that plug into the analogue 3.5mm jack of the controller will work. Also make sure, that when you want to use a standard 3.5mm jack microphone, that you will need an adapter that puts the microphone and ground contact at the correct position
with a CTIA adapter.