Microphone not connecting on new headset with XBox Series S

Hi, Claire McDonagh.

Thank you for posting in the Microsoft Community.



From your description, I understand that you bought a new wired headset for your son, but the headset cannot be used on Xbox, while the original old headset works well. I understand your confusion about this problem.



You mentioned that your child's original old headset works well, which means that your child's account settings are fine.



You can use your child's account to visit the following link to check whether the Xbox privacy settings are correct:

Xbox Official Site: Consoles, Games and Community | Xbox





Astro A10 is a third-party product. As a member of Microsoft, we are not familiar with the design of third-party products. Please contact the official support of this product. As the manufacturer of this product, they may be able to give you more detailed explanations or solutions on this product.

ASTRO A10 Gaming Headset (Xbox, Playstation, Switch) | Logitech G

Disclaimer: Microsoft does not provide any implied or other guarantees and/or warranties, and is not responsible for the information you obtain from third-party linked websites or any technology-related support.



We look forward to hearing from you!

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Hello Jake,

Thank you for getting back with the thread and truly apologized for some delay from my end because I was away from work.

If we may ask, can you tell us the type of Xbox Controller you are using and the make and model of your headset? The reason why we are asking this question is for us to identify if the cause of the issue is due to compatibility. Since the microphone icon is having an "X" marked, this would mean that the headset microphone is not detected or it is not compatible in your Xbox controller. To help fix this concern, we are going to share to you the compatible headsets or headphones so it can detect or use your microphone. If possible, try using the recommended headsets provided in the link below:

• Which Xbox One accessories are compatible with Xbox Series X|S? | Xbox Support
  
• Connect a compatible headset | Xbox Support
  

We look forward to hearing from you. Please let us know if there are any misunderstandings or clarifications of our description by sending us a reply.



Sincerely

Hello, David my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

I understand your frustration with your Turtle Beach Stealth 600 Gen 2 headset not having microphone monitoring working on your Xbox Series X. It's important to troubleshoot further before assuming hardware failure.

Here are some additional steps you can try to resolve the microphone monitoring issue on your Xbox Series X:

Update your Xbox and headset:

Xbox: Ensure your Xbox Series X is running the latest software update. Go to Settings > System > Updates and downloads.
Headset: Download and install the latest firmware update for your Turtle Beach Stealth 600 Gen 2 headset through the Turtle Beach Audio Hub app.

Double-check your settings:

Xbox:
Go to Settings > Devices & connections > Accessories.
Select your Turtle Beach Stealth 600 Gen 2 headset.
Ensure "Microphone" is enabled and adjust the "Microphone monitoring" level to your preferred setting.
Headset:
Check the headset's audio controls for any mute buttons or volume adjustments that might be affecting the microphone.

Test your microphone:

Use the built-in microphone test feature on your Xbox to ensure your microphone is working properly. Go to Settings > Kinect & devices > Devices & accessories. Select your headset and choose "Test microphone."

Disconnect and reconnect your headset:

Turn off your Xbox Series X and completely unplug your headset.
Wait for a minute, then plug your headset back in and turn on your Xbox.

Try a different controller or headset:

If possible, try using a different controller or headset to see if the microphone monitoring issue persists. This can help you isolate the problem to your headset or controller.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello,

Thank you for posting in Microsoft Community.

It sounds like there may be an issue with the microphone on your Astro A50 headset. However, we need to isolate the issue for us to conclude the issue to be for specific microphone.

Here are a few troubleshooting steps you can try:



1. Make sure the microphone is not muted. There is a button on the headset that allows you to mute and unmute the microphone.

2. Check the microphone volume. There is a dial on the headset that allows you to adjust the volume of the microphone.

3. Try resetting the headset. To do this, hold down the power button on the headset for 15 seconds, then release it.

4. Check the connections. Make sure the headset is properly connected to the Xbox Series X.

5. Try using a different USB port on the Xbox Series X.

6. Test your Astro A50 headset on a phone or PC, see if you can record a voice message or else use it on your apps.

6. Use different headphones to your console and test if issue happens.



If issue persists for these specific headsets, it could be compatibility issue and considering upgrade of Gen 4 could be beneficial for your setup. Or else, it may be necessary to contact Astro customer support for further assistance.

However, if this issue persists for all headset/headphone/microphone, let us know. Should you be getting an error message, please post it on your next reply.

Sincerely,



Microsoft Community Moderator

Striped microphone means you do not have a microphone connected. If you do not have a compatible Xbox headset. You will find out on the headset pack.