Mic with line through it by battery on home screen

spencehaynes · May 19, 2020

so ive had an issue for the past couple weeks. I went online and could not find a single fix. Theres a muted mic icon in the top right hand corner and ive tried everything to fix it. I can hear people but not talk and its so frustrating that im about to
switch to ps4. Xbox support had no answer for me. Ive tried checking my settings, doing a hard reset, making sure my mic wasnt muted, i checked my nat type and it was open, i cleared my mac address, i did a factory reset, i tried to update my controller,
i even bought a new controller and a new headset. I only play team games so its unacceptable for this issue to persist. Can someone help me? This is not a network issue by the way i have great wifi. Could this be a communication ban? But like is said i can
join parties and hear and recieved no ban message so i dont think thats the issue

:)

spencehaynes

Ive tried all that bradley

XBF Brad A

Hi Spence,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings>Devices & Streaming>Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the menu> Audio> Turn Mic off and on. OR go to settings> Devices & streaming> Accessories> [...]>Volume> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged. [Turning on Vibration if it does not "Buzz"> Settings>
Ease of Access> Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adapter.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

XBF Diego M

Hi John,

What headset do you have and how does it plug into your controller or is it wireless?

If you haven't done so yet, I recommend performing a
hard reset and power cycle. Hold down the power button on the console until it shuts down and then unplug the power cable from the Xbox and wall outlet for a few minutes.

Give that a try first and then let us know the results!

XBF Brad A

Hi Majestic,

Thanks for coming to the forums. If you are showing the Mic symbol with line through it on the home screen. This means the mic is not being detected. We recommend trying to

update the controller with the headset plugged in.

Thanks,

Brad

XBF Brad A

Hello JD,

Thanks for coming to the forums. We understand having issue with your mic. Have you tried the mic on your phone or other device and does it work? On the home screen of the console in top right corner is there a line through the mic symbol? It is possible
the mic is no longer working correctly. Personally had this happen on one of mine heard everything but mic stopped working. Try these and let us know.

Thanks,

Brad

Mic with line through it by battery on home screen