Mic with a line through it

Hey there
DumberTwo,



Thanks for reaching out here in Xbox Forums. I understand there is a question with the mic with a line through it appearing on your dashboard when you attempt to connect a headset to your controller. Is this correct?



I recommend trying the following articles to troubleshoot more directly:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced. To order a replacement, go to the Xbox Online Service Center.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.

I hope that this helps out.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Another thing you could do is try an adapter.

Having issues with my sons headset not working. On the home screen there is a microphone with line through it, how do i change this? I tried going into settings but i could not figure out where to look for the microphone setting

Be careful spending money on new hardware only for the same issue to reappear in a matter of days. This has happened to me. This is a known issue / bug with some consoles that microsoft needs to fix. This is their issue.

I dont have one anymore, I dont understand how/why its now appeared as none of his friends seem to be suffering with the same problem.