Mic suddenly stopped working

StuAvis · Feb 16, 2019

Hi

I hope someone here has got a solution for this problem...

I was playing the Division 2 Beta when all of a sudden the mic on my headset stopped working.

I could hear the friends in my party and all game audio but no-one could hear me.

I tried a different headset and still no-one could hear me.

We changed game and still nothing.

I have done the following to narrow down the issue:

- tried 2 other (wireless) controllers and the issue remained.

- tried both headsets I owned on other devices like my Mac and phone and the mic was working fine.

- I've changed the batteries (even though they were new). Issue remained.

- I have reset the Xbox to no avail.

- I have checked all my settings several times and all were fine.

- Changed profile and used all three controllers and 2 headsets and the issue still remains.

So - the headphones work fine.

The mic works on everything else.

Changing controller does not sort the issue nor does changing headset or profile.

So my only conclusion is that the issue lies with the Xbox itself.

Any thoughts or help would be greatly appreciated.

Thanks in advance

:)

StuAvis

In your Xbox settings try.

Power & Startup - Turn off or restart - FULL SHUTDOWN

I've had a similar issue this seems to remedy it.

Thanks but sadly this did not remedy the problem.

DapperCrane

In your Xbox settings try.

Power & Startup - Turn off or restart - FULL SHUTDOWN

I've had a similar issue this seems to remedy it.

StuAvis

It could be a controller issue, The headset may need an update too directly from the manufacturers site. What type of headset is it ? How old is it ?

It's an official Xbox One controller and was bought about 6 weeks ago.

I have tested my controller on another Xbox and it worked (with headset) just fine.

I have also tried it with two other controllers (with and without the stereo adapter) and still not working.

I have also tried all three controllers and another headset on another profile and still not working.

StuAvis

Hi there ,

Thanks for reaching out. I'm sorry to hear about the issue with connecting a headset on the Xbox One.

To help clarify, Have you tested your
NAT type?

I recommend to
create a static IP for the console,
and port forwarding on the network
configuration settings for a better connection.

Check out this article for more information on the
Xbox Live Ports.

Try this out and let us know the results.

Hi

Thanks for the reply. I don't have an issue connecting the headset - I can hear everything and my team mates perfectly.

It's just they can't hear me. The Xbox is showing the correct 'headset attached' icon. It's just not registering my voice.

My mic / headset works on other devices (and I even tested it out on a friends Xbox) so I know the issue does not lie there.

I've even tested my controller and headset on another Xbox and it worked perfectly...

I've done the NAT test and it's open (which is what I expected).

I've tested the connection and it's all good - I can create parties and my friends can join me - the issue is they cannot hear me.

Which leads me to believe that the issue lies with my Xbox and not the headset or controller.

It was working fine and then, mid-game, it just stopped. I've done everything as mentioned above (checked settings, rebooted, reset Xbox) and still nothing.

Sorry to be the bearer of bad news. Thanks for the help.

StuAvis

Hi,

quick update... found the cable to plug my controller in.

issue still remains.

have tested this with and without the stereo adapter on both headsets, with all three controllers and on both profiles.

it was working fine the other day and then, mid game, it crackled a bit and then just stopped working.

but it works fine on all other devices so I know the headset is working just fine.

Mic suddenly stopped working