Mic sound not working on xbox series x clips and captures

When I record a game clip on the Xbox One X my voice is not recorded even though all my mic settings are set to on. I'm totally confounded as to why this is so, since my mic is working with other apps and game chat. Supposedly this feature is built into
the Xbox One X capture system.

I have the exact same issue.

Only I'm using the new Elgate Capture Card HD60x

On the xbox series x I'm using a Logitech-G Headset G433 Zwart.

When I unplug the headset from the controller I can capture teammates mic sound.

As soon as I plugin the headset, it stops capturing teammates sound.

In the Xbox party chat, passthrough and "speaker and headset" is selected.

(when using the Elgato chat link, all works, but I don't want to use the anolog audio, but the HDMI audio. I have a separated Mic connected to the recording PC for my voice. I only need the mic connected to the controller to communicate in the game).

Hi,

Thanks for getting back to me. I have an iPhone and the instructions I think are for android? Also I don’t think it’s just an issue with the app, when I play the captures back on my Xbox the clips have no sound on there either

The game clips of my friend who also owns an Series X do not have sound either (for a different game though).

I suspect it has something to do with 4K resolution, HDR or both which was a issue in the past with the One X.

Try lowering the resolution of your clips to 1080p or lower by opening the Xbox Guide (Xbox button on controller) > Capture & shares > Captures settings at the bottom and see if the problem still persists.

You can also use the Report a problem app when you take a clip that does not have audio to help the Xbox devs to investigate this issue.

Good luck!

Hi Onyx, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you using an external device to save your captures? There's currently a "bug" that is affecting more players.

If that is the case, please report this issue on the Insiders Reddit* page:

https://www.reddit.com/r/xboxinsiders/

To fix it, you can try resetting the console.

Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

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*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Onyx,

That is the issue, with the new system update the external device capture started to glitch.

I have reported it on the Insiders Hub, we may need to wait for an update.

Have you tried switching the capture to the internal storage (temporarily)?