Mic mute icon on xbox

We purchased the xbox in June, had a headset which worked but then stopped. Bought a new headset which we couldnt get to work at all so returned and bought a different make. At this point we realised there is a mic icon beside battery icon that has a strike
through as though muted but have tried everything to unmute (including complete console reset) with no success.

We can hear audio through tv and other people chatting but cant get any headset to work at all.

Please help!

:)

 

Serious and legitimate complaint

You can see now who is using in game chat.. there is a mic icon in frond of their names. If you see no icon, they dont use mic, or are in a party.

So now its easy to mute somebody..

 

Xbox Mute icon / Mic not working

I purchased and Xbox One s , & extra Controller just over a month ago. In the corner of the screen by the battery Icon the headset/Mic symbol has a line through it to suggest it is muted. I have been through every setting possible and tried everyones suggestions
from the forum sites , and yet the icon is still there and my Headset & Mic are not working.... How do i resolve this ??

The headset & mic work perfectly fine on another device and on an Iphone , so they are not at fault, so why when plugging them in the 3.5 jack port , they are not being picked up ?

At some stage the headset and mic were working fine on both controllers, but now they are not working on either controller ??

Please can someone help solve the issue ?

 

Hey Cellodrummer147,

Thanks for reaching out to us today. I'd be happy to help.

Do your headsets plug into the 3.5 mm headphone jack in the controller? Have you by any chance tried plugging in other types of headphones, like earbuds that have a mic for example?

Also, I suggest testing the headsets on a device like a mobile phone and then make a call to see if you can hear and also others can hear you.

Also when the headsets are plugged in can you hear the game audio of the game you are playing or is it just related to chatting with others in the party chats?

Do you by any chance have other controllers to test the headset out on?

When you said you tried a complete console reset, are you referring to a
Soft Factory Reset?

Let us know so we can further assist you!

 

Thanks for reply.

The headset connects to wireless controller via 3.5mm jack.

This is the 3rd headset we have tried including one that connects to xbox console itself, none are now working with it.

The headset works on mobile phone to call and chat with no problems.

When plugged in to xbox we hear nothing through the headset at all and nobody hears us, the sound continues to come via tv.

I have no other controllers to try but have done a controller update factory reset on this one plus the reset of console (keeping apps and games)

 

Hi Cellodrummer147,

I'm sorry to hear that is happening.

In this case, it seems like the issue may be with the 3.5mm jack on the wireless controller. I would highly recommend to try a different controller with the headset to fully narrow down that it would be an issue with the controller's audio jack.

If the console was just purchased in June 2018, I would suggest to
register the device online to view the warranty details on it. If in warranty it may cover to get your controller repaired or exchanged.



I would recommend for you to contact Live Support so they can assist you further into registering your Xbox.

The best way to reach Live Support would be here: Contact Us | Xbox Support
It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and
just pick a contact method (request a call from support or Chat is faster).

 

Half the time the issue is the 3.5 MM jack on the controller not properly reading the jack for your headset. Trust. If you purchased you xbox in June and it was brand new it should be in warranty and they can replace that controller for you.

 

Another method is using an adaptor for the headphones instead of the 3.5mm headphone jack.

 

do you check the system configuration???