Mic jack isn't working (I can't hear my friends, but they can hear me)

spookyhurst · Apr 27, 2014

My wireless camo controller is less than a month out of warranty, and has suddenly developed a problem. While in a party, my friends can hear me, but I can't hear them. I tried using a different mic, same problem. I switched to my old controller, and everything
worked fine, so the problem must be in the new controller's mic jack. Has anyone had this problem before? Is there anything I can do to fix it? Thank you!

:)

DZ0 · Apr 27, 2014

Mic isn't working, I can hear people but they can't hear me?

I can literally hear everyone but they can't hear me. From what it appears, the mic is fully functioning but I don't know whats wrong with it.

greg_window10_installer · Apr 27, 2014

Mic isn't working, I can hear people but they can't hear me?

Hi DZ0,

When you say "the mic is fully functioning", have your been able to double check by trying the headset with another device like a cell phone? Also, something else to check; When you have the headset plugged into the controller the Xbox should automatically
recognize a compatible headset. And, in doing so it automatically makes Headset volume, Headset chat volume and Mic monitoring available right at > All settings (kind of cool isn't it). At the top of the list of headset controls you will see Headset mic Off/On
. Make sure Headset mic is set to On . Lets us know if you continue to have problems with your microphone or headset.

Good luck and good gaming,

SA

AJS Online v2 · Apr 30, 2014

I would either get the motherboard replaced, or just buy a new wireless controller.

greg_window10_instal

Hi DZ0,

When you say "the mic is fully functioning", have your been able to double check by trying the headset with another device like a cell phone? Also, something else to check; When you have the headset plugged into the controller the Xbox should automatically
recognize a compatible headset. And, in doing so it automatically makes Headset volume, Headset chat volume and Mic monitoring available right at > All settings (kind of cool isn't it). At the top of the list of headset controls you will see Headset mic Off/On
. Make sure Headset mic is set to On . Lets us know if you continue to have problems with your microphone or headset.

Good luck and good gaming,

SA

Miguel Molina O

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

What device are you using as Mic?

Please do the following troubleshooting to fix the issue

Troubleshoot your Xbox Wireless Headset

https://support.xbox.com/en-US/help/hardware-ne....

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

ASAP C0N

All of my friends mics work fine I can hear them but they cannot hear me

IdeologicKey638

Okay I can't help you with the issue but I have a similar problem where I can hear friends in party chat and game chat but they can't hear me even though my Xbox is detecting that it hears me talking. This both applies through my mic and the kinect. The
thing that puzzles me over it all, is that my mic and kinect definitely work because they work through the Skype app, so can anyone help, please

wi7bit

Hi SlinkDinkJay

What model headset is it? I had the Turtle Beach Stealth 700 (gen1) and they decided to stop picking up my mic. Even tried using Bluetooth on my phone and record a memo but got the same result, so I knew it wasn't the console.

Manufacture asked me to reset it using the Audio app on the PC, which I did. It worked for a while but stopped again.

Luckily, I had a three-year warranty, so I returned them and got the Stealth 600 (gen 2).

Hope that helps.

Mic jack isn't working (I can't hear my friends, but they can hear me)