Mic has a line through the icon on home screen

Hi John,

What headset do you have and how does it plug into your controller or is it wireless?

If you haven't done so yet, I recommend performing a
hard reset and power cycle. Hold down the power button on the console until it shuts down and then unplug the power cable from the Xbox and wall outlet for a few minutes.

Give that a try first and then let us know the results!

This microphone muted issue is a worldwide problem, and Microsoft need to get there head out of the sand, admit theres a problem and getted sorted.

Hi

Do you still have this issue?

If so follow this process with the microphone out for now;

Clear Cache

1.) Power down the Xbox, by holding down the power button, until its switches off

2.) Unplug the lead / Power brick from the back.

3.) Leave for a few minutes

4.) Plug everything back in and power back up.

Clear MAC address

1.)Open Settings on the Xbox One.

2.) In the Console section select Network.

3.)Select Advanced settings.

4.) Select Alternate MAC address.

5.) Select clear

You will have to restart the console for the change to take effect.

Once this is done wait 2 minutes after the final reboot and plug the headset back in and that should work.

Thanks

Dave

Hi

Do you still have this issue?

If so follow this process with the microphone out for now;

Clear Cache

1.) Power down the Xbox, by holding down the power button, until its switches off

2.) Unplug the lead / Power brick from the back.

3.) Leave for a few minutes

4.) Plug everything back in and power back up.

Clear MAC address

1.)Open Settings on the Xbox One.

2.) In the Console section select Network.

3.)Select Advanced settings.

4.) Select Alternate MAC address.

5.) Select clear

You will have to restart the console for the change to take effect.

Once this is done wait 2 minutes after the final reboot and plug the headset back in and that should work.

Thanks

Dave

What kind of headset are you using? Make and Model

Are you using a stereo headset adapter plugged into the controller?

Does your controller come with the built in 3.5mm jack?

When you start a party, does it say We can't find a microphone for these people?

The Xbox One controller uses the same wiring standard that Android phones use (CTIA). If you have an Android phone, plug in your headset and see if you hear anything and try and make a call using the headset, make sure the mic is working too.

Apple phones use an OMTP standard and the mic and ground wire are flipped and the mic doesn't work on the Xbox controller.

Connecting a compatible headset to Xbox One

https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset



Troubleshooting basics -

- Make sure the mic mute switch on the headset is not on

- Clean the jack that plugs into the bottom of the controller and re-seat the headset jack

- Check the mic on the headset. Some mics are detachable, so re-seat the mic on the headset

- Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

- Try another profile on your Xbox console

- Remove your profile and add it back to the Xbox console

Xbox One Chat Headset troubleshooting

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset Mic is set to On and headset volume and mic monitoring is turned up

- Check the headset itself just to make sure there's no mute enabled on the headset

Start a party and see if the circle lights up around your gamer pic

On your Xbox, make sure the headset audio is set correctly - if this fixes it you're good

Settings > Display and Sound > Audio Output > Headset Audio - Stereo Uncompressed

Controller troubleshooting. If it's a software issue with the controller, this should help.

1) Settings > Kinect and Devices > Devices and Accessories > More Options

2) Select Firmware version, (even if it states no update available) and then choose Update Now.

- When its done it should state no updates needed

- Choose Close

3) Choose More Options > Select Assigned to and re-assign your profile to your controller

4) Buzz the controller. It should buzz. If it doesn't, either the feature is turned off or the batteries are low. Use new batteries and test again.

5) Go back to Configure and choose Restore Original. This resets the controller back to defaults

6) Pull the batteries out of the controller and leave them out until the Xbox has restarted from the step below

7) Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

8) Put batteries back in the controller

9) Re-sync your Xbox One controller to refresh the connection back to the Xbox.

- If you're not sure how - https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

10) With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset volume is all the way up

11) Now test the headset and see if it's working.

If your headset and mic are working on an Android phone but not working with the controller, it could be an issue with the controller.

- Consider a console reset at some point choosing the Keep my Games and Apps option