Mic button always has a line through it

Hello Luke,

Thanks for coming to the forums. I have compiled a list of troubleshooting for this issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Hi Luke,

Have you tried number 9 with a headset adapter? This one usually works as the headset is plugged in differently.

Brad

Thanks for your reply. Have tried all of this a nothing is working.

Hey there
DumberTwo,



Thanks for reaching out here in Xbox Forums. I understand there is a question with the mic with a line through it appearing on your dashboard when you attempt to connect a headset to your controller. Is this correct?



I recommend trying the following articles to troubleshoot more directly:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced. To order a replacement, go to the Xbox Online Service Center.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.

I hope that this helps out.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Another thing you could do is try an adapter.