Mi tarjeta de regalo dice que no es valido mi código[Translation-My gift card says my code...

Hola mi problema es que cuando intento ingresar un código de 1500 microsoft points con tarjeta de prepago me dice que el código no es valido

Hello Jesus,

Thanks for reaching out to the forums. We understand you are having issues using codes. We recommend first make sure you are typing the code in correctly. It is extremely odd that two codes say the exact same thing. Also can look over the

digital code solution.

Hope this helps.

Brad

si es tarjeta regalo de Microsoft, necesita un medio de respaldo para poder utilizarla, es decir otra tarjeta de banco o paypal. yo entiendo que si dice visa es una tarjeta regalo de banco con numeración de tarjeta ala cual le han metido un saldo. una
tarjeta monedero puede ser?. si es asi no deberías tener problema en hacer la compra

[Translation-If it is a Microsoft gift card, you need a backup medium to be able to use it, i.e. another bank card or paypal. I understand that if you say visa it is a bank gift card with card numbering to which you have deposited a balance. a wallet
card can be?. if so you shouldn't have a problem making the purchase ]

Tengo el xbox one s y ya tarjeta que compre dice game pass tarjeta de regalo tiene al go que ver o no es compatible con mi consola porque cuando la ingrese todo estuvo correcto y no me aparece ni en suscripciones me podría ayudar

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[Mod Translation - I have the Xbox One S and and card that buys says game pass gift card has to go to see or is not compatible with my console because when you enter everything was correct and I do not appear or subscriptions could help me]

y no quiero poner la tarjeta ya que soy menor de edad y la tarjeta es de mis padres

[Translation-and I don't want to put the card as I'm underage and the card is from my parents]