Mi tarjeta de game pass no funciona [Translation - My game Pass card does not work]

Hola, ayer compre una tarjeta game pass, ingrese el codigo y al querer jugar me sale una leyenda que dice que debo renovar mi game pass y no me deja jugar. Al volver a ingresar el codigo me sale con que ya esta ingresado pero no me deja jugar. Ya espere
24 horas y me sigue saliendo la misma leyenda ¿Que puedo hacery como puedo saber si ya esta activa la tarjeta de regalo?

[Translation - Hello, yesterday buy a card game pass, enter the code and want to play I get a legend that says I should renew my game pass and not let me play. To re-enter the code I get that is already entered but not let me play. and espere24 hours
and I keep coming out the same legend what can I do and how can I know if the gift card is already active?]

:)

 

Error al canjear codigo de membresia gold

Me pasa lo mismo me marca error al canjear la tarjeta gold y no me deja descargar uno de mis juegos halo 3

[Translation-

I pass the
same mark me
error to redeem
the gold card
and not let
me download one
of my games
halo 3]

 

Canje un codigo de xbox live gold y no funciona [Swap an Xbox Live Gold code and it doesn't work]

Hoy compre una tarjeta de regalo de 3 meses de xbox live gold y al canjearla en la pagina me dijo que todo estaba correcto y al intentar usarla en mi consola no funciona, como si jamas lo hubiera canjeado.

Translation: [ Today I bought a gift card of 3 months of Xbox Live Gold and to redeem it on the page told me that everything was correct and when trying to use it in my console does not work, as if I had never redeemed.]

 

Web translation:

My game pass card does not work

Hello, yesterday I bought a game pass card, I entered the code and when I wanted to play I got a legend that said I must renew my game pass and it did not let me play.
When I re-enter the code, it appears that it is already entered but it does not let me play.
I already wait 24 hours and the same legend keeps coming up. What can I do and how can I know if the gift card is already active?

Response

​Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there. If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/xbox-one/console/power-cycle-console
3. Redownload your profile

​

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

 

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with Xbox Gamepass. If the previous troubleshooting steps haven't solved the issue I recommend removing and redownloading the profile. Please let us know how it goes.

Happy Gaming!

Paul Xbox Forums Team!