mi cuenta ha sido pirateada.[My account has been hacked.]

En la Swich de mi hijo compramos lantarjeta online, luego 25 euros para un servidor de minecraft y al poco al intentar entrar le aparece otro usuario y perdió todo. Incluso las monedas canjeadas. Sus amigos siguen jugando en el servidor. Él no puede entrar.
Hay algún modo de recuperarlo?

Gracias

[Translation - In my son's Swich we bought the card online, then 25 euros for a minecraft server and soon after trying to enter another user appears and lost everything. Even the exchanged coins. Your friends are still playing on the server. He cannot
enter. Is there any way to get it back?

Thank you]

Please go to this website and follow the instructions to contact Xbox Live Support. You should ask them for how to handle unauthorized access to your account. Good luck!

Translated to Spanish using bing.com/translate:

Vaya a este sitio web y siga las instrucciones para ponerse en contacto con el Soporte técnico de Xbox Live. Debe spreguntarles cómo manejar el acceso no autorizado a su cuenta.
¡Buena suerte!

Me dice que la consola ah sido vetada de xbox live y revise mi cuenta en enforcement y mi cuenta esta en reputacion verde

[Translation- It tells me that the console has been vetoed Xbox Live and review my account in enforcement and my account is in green reputation]

Hola Miguel!

Para poder recuperar el acceso a una cuenta que ha sido pirateada, deberás seguir los pasos descritos en el siguiente link:

https://support.xbox.com/es-MX/my-account/security/compromised-account-solution

Puedes encontrar mas información al respecto en el siguiente hilo de conversación ya publicado en este foro:

https://answers.microsoft.com/es-es...o-robada/5af99667-f2da-43bf-8828-bbdaacf9bffb

Haznos saber si con estas sugerencia logras solucionar tu problema. Un saludo

-[Translation -

Hello Miguel!

To be able to recover access to an account that has been pirated, you must follow the steps described in the following link:

Https://support.xbox.com/es-MX/my-account/security/compromised-account-solution

You can find more information about it in the following thread of conversation already published in this forum:

Https://answers.microsoft.com/es-es/outlook_com/forum/osecurity-oother/microsoft-account-mi-cuenta-de-xbox-ha-sido-robada/5af99667-f2da-43bf-8828-bbdaacf9bffb

Let us know if you can solve your problem with these suggestions. A greeting]

Hello Danny,

Sorry for the issue with your account. You can visit the
enforcement site to see if you have a suspension. Although it sounds like you have a console suspension if unable to create a new account. Do you get any error messages? If you are unable to view the console suspension you can request a call back with this
template.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select see more options then subscription changes
• Step 3-----select show contact options
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team