Meus jogos prontos para instalar sumiram!!!! [My ready-to-install games are gone!!!!]

Hey Xbox Fan,

Thank you for reaching out. If you haven't already done so, I'd like for you to try performing a

power cycle on your console by doing the following:

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
   
2. Unplug the console's power cable. Wait 10 seconds.
   Important Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.
   

In addition to this, you can try
removing and re-adding your account. Let us know how it goes!

Hello AndreVieira37,

Thank you for your post. I understand you are experiencing an issue with installing a game on your Xbox 360. To troubleshoot this, please try clearing your

Xbox 360 system cache.

I hope this helps!

Desculpe ouvir isso. Qualquer jogo que você comprou em sua conta pode ser facilmente baixado, indo para Meus Jogos e Aplicativos, em seguida, pronto para instalar.

Se você não comprou os jogos em sua conta, receio que não haja como fazer o download novamente deles.

Translation:

Sorry to hear it. Any game that you purchased on your account can be easily redownloaded by going to My Games & Apps then Ready to Install.

If you did not purchase the games on your account then I'm afraid that there is no way to redownload them.

já tentou isso:

Meus Jogos e App

Call Of Duty Modern Warfare

Aperte o start e vá em “Gerenciar complementos”

No menu lateral vá em “Prontos para instalar”

Nao está na aba "prontos para instalar"

[Translation-

It is not in the "ready to install"]