meu jogo não salva [my game does not save]

então até hoje todos os jogos de xbox 360 que tentei joga no meu xbox one não foi possivel salvar, e não é um problema de rede pois jogo varios outros jogos online, acho que possivelmente é um problema em particular na identificação da minha
conta.

[Mod translation: So until today all the Xbox games 360 that I tried to play on my Xbox One was not possible to save, and it is not a network problem because I play several other online games, I think it is possibly a particular problem in the identification
of my aconta.]

Hiya Alexander,

Thank you for contacting Forum support.

Sorry to hear the issue is still being persistent. The account will need to be removed and downloaded back to the Xbox 360 interface that appears when the game launches. We will provide steps on how to complete this process. Be sure
to let us know the results!
[*]

1. Launch Xbox 360 game
2. Press the View and Menu buttons simultaneously when the Xbox logo appears
3. Select Manage Storage
4. Select the hard drive
5. Select the Profiles folder
6. Choose your gamertag and select delete(delete profile only
   not profile and items)
7. Repeat step 2 to pull up the guide
8. Choose Download Profile

Hope this helps.

Hi Alexandre,

Thanks for reaching out to us today. I'm sorry to hear that it's not giving you the option to save in game due to account issues. I would like to ask do you have trouble with any other Xbox 360 games on your Xbox one? Are you able to play your Xbox one games
with no issue? Please test out your network connection so we can double check the statistics.

Follow these steps: Run the 'Test multiplayer connection'

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings.
6. On the right side of the Network settings screen, select
   Test multiplayer connection.

If you have any error messages show up follow this article
”I get an error message when I run the ‘Test multiplayer connection’ on Xbox One” steps.

Hope to hear back soon.

Meu jogo não entra pede pra reiniciar .. Como faço isso??

[Translation: My game does not ask to restart.. How do I that?]

O meu jogo não tem legendas?