Metro Exodus not starting, despite being downloaded

Hello ONEIRONIAN,

I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you.

Thank you

I fixed this problem by doing this:

1. Wait. It appears Metro is not loading, but it takes a few minutes to generate even a window or error message. This is even though Task Manager does not seemingly show a Metro process running

2. My error window asked me to start in safe mode, which I clicked yes too

3. This is the trick ... go to xboxlive.com and make sure you are signed-in. Going to this website should automatically log you in, but if not click sign-in

4. Go back to the install window, and you should be able to progress

I'm running on a Surface Book 2 15", with Windows 1903, Xbox game pass, Xbox beta. Just installed this morning.

This. Its just distraction tactics

Sorry to hear it. Please try shutting your PC fully down then restart to see if that helps. Otherwise you may need to delete then redownload the game.

I've got the same problem with this game along with all the others downloaded through the Game Pass Beta app. Being instructed to delete and redownload is a pretty poor solution, especially when it can take hours for just one game, let alone several.

try to reset PC, if not works, delete an download again