Messages wont load on xbox.com

Hey there,

Sorry to hear you've been experiencing this issue. Have you attempted sending messages on both your console and on the Xbox website? If the website appears to be working and the console doesn't, we recommend that you remove and

re-download your Xbox Live Account onto your console.

Let us know if you're still seeing issues with messages!

Thank you for your response.

Xbox staff do monitor these forums or at least they used to.

I've done all those steps except for the parts on the console, I've even disabled and re-enabled 2FA. Resetting on the console won't have any effect. Even if I didn't have a console, I should be able to read messages just fine. It seems to be an issue
that started when they incorporated Skype into xbox messages. I don't think this is an account issue...

Errors in browser (Chrome and IE)

skypemessages.min.js:21 Uncaught TypeError: Cannot read property 'indexOf' of undefined

at ws (skypemessages.min.js:21)

at vf (skypemessages.min.js:21)

at Object.<anonymous> (skypemessages.min.js:21)

at Object.<anonymous> (jquery-1.8.3.min.js:2)

at l (jquery-1.8.3.min.js:2)

at Object.fireWith (jquery-1.8.3.min.js:2)

at Object.fire [as resolve] (jquery-1.8.3.min.js:2)

at Array.<anonymous> (skypemessages.min.js:21)

at Array.<anonymous> (jquery-1.8.3.min.js:2)

at l (jquery-1.8.3.min.js:2)

return r=i.threadProperties.topic,r.indexOf("xbox:")>=0&&(u=r.split(","),u&&u.length>0&&(y=n.map(u,function(n){if(n.indexOf("xbox:")>=0){var r=n.replace("xbox:","").trim(),i=t.profileDict[r];if(i)return i.gamerTag}else return n}),r=y.join(", "))),e=0,i.groupMemberCount&&(e=i.groupMemberCount),o=[],i.groupMembers&&n.each(i.groupMembers,function(n,i){var
r=t.profileDict,u;r&&(u={gamerPic:r.gamerPic,gamertag:r.gamerTag,profileUrl:h.links.profileUrl+"?gamerTag="+r.gamerTag},o.push(u))}),p=ar(i),s=lr(i),f>s&&(w="unreadMessage"),{skypeId:i.id,senderGamerTag:r,lastMessageContent:a,lastMessageUtcTimestamp:f,lastMessageId:c,messagetype:i.messagetype,isGroupConversation:!0,groupMemberInfo,groupMemberCount:e,isMuted,isDeleted:v,consumptionhorizon:s,unreadMessage:w}}function
bs(n,t){var u,e,l,f,a,o,y,p,w=!1,s=!1,b=!1

Unable to get property 'indexOf' of undefined or null reference

File: skypemessages.min.js, Line: 21, Column: 66968

There could be something missing on your account that could be giving you a problem. Xbox Support does not monitor the forums here.

You can run through these steps to make sure you're account is up to date and try again.

There's a lot of info here so read through the steps first.

1) Start by going to your account here -
https://account.microsoft.com/profile/

2) Make sure there's a First and Last Name on the account

3) The sign in email address that you used for the account, (don't post that info here) but if you used another email like a @gmail.com email address, make sure you completed the email address verification for the account

4) Where it says Edit your personal info, click on that and update your info there

5) Where is says Edit your billing info, click on that and update your info there

6) Go here - https://account.microsoft.com/security

- under Update your security info click on Update info

- make sure you have a phone and email on your account so you have options to verify or recover your account

7) After your account info is all up to date, remove the account from your Xbox console and hard reset it (press the power button down on the front of the Xbox One for 15 sec, then let it go and restart it)

8) Then add your account back to your Xbox One and try to send a message again

It's these forums.They are a mess since they changed them & despite tons of feedback nothings changed.

You might be lucky & get a staff member on here from time to time but don't hold your breath,they don't bother with the forums anymore really.

I love your gt!!!! I'm a huge tool fan!!