Messages will not load on xbox.com (desktop or mobile)

And what are you trying to load

Remember it's not a desktop browser if your website doesn't use the right user agent for consoles it should.Be MOBILE not desktop

Hi,

Thanks for the reply.

The messages work correctly on my Xbox One X, and the messages show up correctly on account.xbox.com.

I have tried loading the messages on the (PC) Xbox app on two different devices, my desktop and my laptop. Both of them fail to load the messages.

Interestingly the (Mobile) Xbox app on my phone loads the conversations successfully, so it only seems to be affecting the desktop app.

However the (PC) app does work with a different Xbox account, it is only affecting my main account. So I suspect my conversations have got into a weird state on the server that only the (PC) Xbox app is unable to handle correctly.

Thanks,

Please try using a completely different wifi network (or mobile data)

If you try using this site in your phone: Xbox.com/play
It loads and are you able to interact with the web page?

Is your mobile phone up to date?

Is this on mobile or a desktop?

I have found that the built-in desktop app on Win10 ios great.

Thank you for your response.

Xbox staff do monitor these forums or at least they used to.

I've done all those steps except for the parts on the console, I've even disabled and re-enabled 2FA. Resetting on the console won't have any effect. Even if I didn't have a console, I should be able to read messages just fine. It seems to be an issue
that started when they incorporated Skype into xbox messages. I don't think this is an account issue...

Errors in browser (Chrome and IE)

skypemessages.min.js:21 Uncaught TypeError: Cannot read property 'indexOf' of undefined

at ws (skypemessages.min.js:21)

at vf (skypemessages.min.js:21)

at Object.<anonymous> (skypemessages.min.js:21)

at Object.<anonymous> (jquery-1.8.3.min.js:2)

at l (jquery-1.8.3.min.js:2)

at Object.fireWith (jquery-1.8.3.min.js:2)

at Object.fire [as resolve] (jquery-1.8.3.min.js:2)

at Array.<anonymous> (skypemessages.min.js:21)

at Array.<anonymous> (jquery-1.8.3.min.js:2)

at l (jquery-1.8.3.min.js:2)

return r=i.threadProperties.topic,r.indexOf("xbox:")>=0&&(u=r.split(","),u&&u.length>0&&(y=n.map(u,function(n){if(n.indexOf("xbox:")>=0){var r=n.replace("xbox:","").trim(),i=t.profileDict[r];if(i)return i.gamerTag}else return n}),r=y.join(", "))),e=0,i.groupMemberCount&&(e=i.groupMemberCount),o=[],i.groupMembers&&n.each(i.groupMembers,function(n,i){var
r=t.profileDict,u;r&&(u={gamerPic:r.gamerPic,gamertag:r.gamerTag,profileUrl:h.links.profileUrl+"?gamerTag="+r.gamerTag},o.push(u))}),p=ar(i),s=lr(i),f>s&&(w="unreadMessage"),{skypeId:i.id,senderGamerTag:r,lastMessageContent:a,lastMessageUtcTimestamp:f,lastMessageId:c,messagetype:i.messagetype,isGroupConversation:!0,groupMemberInfo,groupMemberCount:e,isMuted,isDeleted:v,consumptionhorizon:s,unreadMessage:w}}function
bs(n,t){var u,e,l,f,a,o,y,p,w=!1,s=!1,b=!1

Unable to get property 'indexOf' of undefined or null reference

File: skypemessages.min.js, Line: 21, Column: 66968