Messages on Xbox app aren't loading for two days now, Xbox.com website for going on two months ...

The purpose of why we had you sign in to the links provided beforehand is to check if your Microsoft account needs to update its security information and verify the status of its reputation.

We'd like to check if the you're still currently experiencing issues with accessing your account's messages in the Xbox app on your Windows 10 device. Usually, this is caused by a server issue from Xbox Live or poor Internet connection. If you have a different
network, try connecting your Windows to it and check if the same instance occurs.

Make sure to check the Xbox Live status
page from time to time for any service alerts on all platforms.

Also, as stated before, I can send messages on my Xbox One just fine.

This morning I logged into the Xbox app with a separate gamertag, and the messages won't load on that gamertag either.

I then logged into that separate gamertag and went to Xbox.com, and the messages loaded.

Hot. Mess.

I've already done the chat support, that is where it was verified that they were able to reproduce the issue. My account is fine, I don't know why you made me step through that hoop. All it did was resign me into my account, which I already have to be signed
in to in order to type this post :/

As for the Xbox.com message system, I have been reporting this for the last two months on Twitter, I've spoken with phone support about it
where they were able to duplicate the issue of messages not working on Xbox.com. I was told then that it was forwarded to "the tech team".
That was February 21st, and the issue had already been happening 1-2weeks. The last time I checked in on Twitter,
March 6th, I was told that it is something that is "currently being looked into at this time by the proper teams." On
April 5th I contacted them once again and requested they tell their manager and ask them to tell THEIR manager and up until something is done, as it appears it is not being dealt with. They asked if I was part of the preview program, which
I am, so they linked me to these forums to post it up here.

Here is a copy/paste from the original Twitter convo of my answers to their questions:

* Gamertag:

* Device you're seeing the issue on: PC, one has Win 10, one Win 7 same thing both pc's

* Specific error codes and/or messages: Usually the page just shows the spinning loading gif, but sometimes I will get a popup that says "An error has occurred, please try again later"

* Detailed summary of the issue: Messages page will not load on Xbox.com.

* What steps have you tried: I've tested it on two different pc's, and I've tried accessing that page on three different browsers: Firefox, Google, Internet Explorer

On phone support, I logged into a different account and could see my messages, then logged back into my primary account and continued to not be able to see my messages. My settings are definitely not set to hide any of my info, we've already been through
all of that.

On a possibly related issue, in Halo 5, my screenshots will show up on my Xbox dashboard, but they are not accessible when I attempt to link them to my Halo 5 Forge maps. They simply do not show up at all. I am curious if others like me who are experiencing
this issue can also not access their messages at Xbox.com. This has also been occurring for many weeks, and is also happening to other users.

This is the url it is taking me to, in case it is helpful: https://account.xbox.com/en-US/SkypeMessages?xr=mebarnav

Here is a screenshot of what I see. Occasionally messages will load in the background of that semi-opaque layer, but they are from a couple months ago. I have received and sent upwards of 200 messages since, because I help run several gaming communities.

Also, as stated before, I can send messages on my Xbox One just fine.

This morning I logged into the Xbox app with a separate gamertag, and the messages won't load on that gamertag either.

I then logged into that separate gamertag and went to Xbox.com, and the messages loaded.

Hot. Mess.

I have gone through all of these steps as well and my phone app is now worthless. According to the ratings on the store, many others are having the same issue. It all started with the 4/13 app update.