Message to enforcement Support

Hello, I called your chat support this moring, and they asked me to contact you, at least leave a message here.

I asked the support to confirm that the console I was going to buy was clean, and the support answered me that it was OK

This morning, I connected the console ( Xbox One ) to the internet by entering IP settings ....

And Surprise ..... the console was banned, at installation !!!

Is it possible to de-ban it?

Because I am not responsible for this banishment!

I am also not responsible for the code of conduct of the former owner.

Here are my contact details: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (for more than 13 years)

Gamertag: o0 Burning 0o

Serial number of the console: 130572352648

Console ID: faa7183e.a42288fb.da9ac23a.bd8ed302.01

Xbox live device ID: FD00E4EE40BB6D4B

System version Operation:

10.0.14393.2152

(Rs1_xbox_rel_1610.161208-1218) fre

Last connection to Xbox live on 24/12/16 14:44 .... (Merry Christmas lol)

What can you do for me?

I am part of the ambassadors, and part of the beta program since the beginning

Thank you

PS

I find it a bit curious that we have to post this kind of request here, I would have

liked to send an email to enforcement Support directly

:)

 

Support regarding my notice of enforcement message

Today I believe i was wrongly banned from Xbox live. I know previously I have sent some Xbox messages that were horrible and rude. But yesterday i may of got a little angry as i was being trolled, and called someone a hurtful name. I understand that it is
wrong and i also understand that i cant go away un-punished, but not only was i banned from making communication through Xbox live, but aslo banned from using multiplayer in any online game. I was surprised when i saw this, so i looked at why i was banned
and saw that i have been ' sending threats to other players in-game' therefore i cannot play online. I believe this is wrong and not once made a threat to someone. let alone during a game. I fully understand that swearing is banned and all, but i don't believe
that banning me from playing any multiplayer game for 2 weeks is right. I am truly sorry for this and i know that whatever i saw i cannot redo what i said or remove the ban, but i feel banning me from multiplayer games for something i didn't do is wrong (making
threats). I know I cant persuade you to un-ban me but I am trying really hard to cut down on the strong language and I promise to never say a hurtful thing again. I have learned my lesson. But i didn't at any point make a threat so banning me from all multiplayer
games is wrong.

Thank You-

 

Support regarding my notice of enforcement message

You can view your ban by logging in at
enforcement.xbox.com and from there file a case review if eligible. However if you admit that you were in the wrong then it is likely your ban will be upheld.

 

The enforcement team does not use the forums and there is no way to contact them regarding console bans. Once a console is banned, it is not unbanned. You would have to try returning it to where it was purchased and exchange it.

For future reference, you can check consoles at
http://enforcement.xbox.com instead of contacting support (who do not handle suspensions/bans).

 

the console check is only available for xbox 360 not for one model. I can't return console because it's a second hand. Not possible to contact any person who ban console. It's not normal. Microsoft Chat support ask me to wrote here a message for unban my
xbox one. I'm not a cheater... i have 42 years old i don't have time for that ! I want just a mail for enforcement support. Thx