message to clean the disk in a game downloaded

when I want to start the game in my console I get the error that I have to clean the disk, the problem is that my game is bought from the xbox store, I already try to erase the game and game data and it still does not work

:)

 

"Clean disk or restart xbox" message with Star Wars Lego Complete Saga

"Clean disk or restart xbox" message with Star Wars Lego Complete Saga.



All the other games work on our xbox360. This one stopped working and I get this message.

The game works on other xbox360's.

The game disk is clean and playable on other systems but ours. Any ideas?

 

Cannot run Terminator: Dawn Of Fate on Xbox360?

This original xbox game is on the compatibility list and it can be detected in the dashboard when I insert the disk. But an error message appears "the disc is unreadable, please clean the disk with a cloth and restart the console" when I launch the game.
I have tried cleaning the disk with a cloth, clear system cache, reinstall system update as suggested in the troubleshooting post but still no luck. Actually, I have tried other original xbox games and they all work fine. They even have more scratches than
the unreadable disk. Does anyone successfully play this game on xbox360? Thanks in advance.

What game are you trying to play? Terminator: Dawn Of Fate

Is it a disc or downloaded version? Disc

What type of console are you using? Xbox360 white console

What size HDD are you using? 20GB

What error code or message are you receiving? the disc is unreadable, please clean the disk with a cloth and restart the console.

 

try clearing your cache by holding down the power button on your console for 10 seconds..

Retry afterwards.

 

Hi!

If you have the game installed on an external HDD, try disconnecting the HDD and connecting it to a different USB port. Turn on the console and try to start the game again.

 

Hi here is a link for a page on the support page Troubleshoot Xbox One Disc Errors this might help