message sent failure

Hey there -

Does this happen you try to message anyone or only when you try to message a specific person? Do you get a specific error message and/or code (XBOS-0000 or 0x00000000) when you send a message? Any additional information that you can provide us will help
us best look into things.

Thanks!

Hey there -

Try
updating your security proofs and attempt sending a message again. If it doesn't work, let us know what error message/code (XBOS-0000 or 0x00000000) you get.

Keep us posted!

This can happen because of an incomplete account setup.

Try going thought the following steps to update everything on the account.

There's a lot of info here so read through the steps first.

1) Start by going to your account here -
https://account.microsoft.com/profile/

2) Make sure there's a First and Last Name on the account

3) The sign in email address that you used for the account, (don't post that info here) but if you used another email like a @gmail.com email address, make sure you completed the email address verification for the account

4) Where it says Edit your personal info, click on that and update your info there

5) Where is says Edit your billing info, click on that and update your info there

6) Go here - https://account.microsoft.com/security

- under Update your security info click on Update info

- make sure you have a phone and email on your account so you have options to verify or recover your account

7) After your account info is all up to date, remove the account from your Xbox console and hard reset it (press the power button down on the front of the Xbox One for 15 sec, then let it go and restart it)

8) Then add your account back to your Xbox One and try to send a message again

Thanks I will again do that.

Also in testing this further I found one device and app that seems to actually work properly.

On my tablet it seems to handle messaging differently and seems to allow and lookup data properly. I sent out over 180 messages last night with only about 3 failures.

Unfortunately this code means your Xbox has had a hardware failure and will need to be sent in for repair.