Message saying I dont own a game, just digitally bought.

Mitchell.1 · Apr 17, 2020

so.. i just bought a game from the xbox online store. purchase was a success, money came out from my bank account etc.. it says i own it, i downloaded it.. that was all fine. and then when I go to open the game, it's asking me if i own the game. I'm a little
confused, and 50ish dollars down.. any help on this matter would be greatly appriciated, cheers.

:)

djmistaspot

I have found that whenever this happens, it "fixes itself" in a few hours.

Ironwilled

Hi There,

Try to add and remove your Xbox
account on your Xbox One and that should help restore your game.

GhostKiller360

Since the quarantine began, sometimes I have the same problem, and could it be a related to a large number of active users in Xbox live, sometimes the services are not available or are having troubles if that's the case you can check it in https://support-origin.xbox.com/en-us/xbox-live-status

Jayhab4real

Try a hard reset, hold the power button for 10 seconds then press it again to reboot. If that doesn't work, remove your profile, restart then sign back in

kyle_m4496

Hi! My name is Kyle and I'm an independent advisor.

If you are sure you're logged into the correct Microsoft account, and the purchase isn't showing in that account's order history, the purchase likely failed. In this case, the pending charge to your bank account should be reversed within a few business days. At this time, there is no further action needed, the charge will be refunded automatically.

Message saying I dont own a game, just digitally bought.