Message issue on xbox one home screen

I wasn't sure were to post this exactly because I couldn't find anything about it anywhere. So on my xbox one home screen is shows i have one message. I go into the message app and shows no messages. Also i double checked on my x360 and there is no message
on there either and neither is the on xbox.com. Its not really a big issue but its just annoying cuz i think there might something new when i come online every time now. I tried removing my profile and adding it back and didnt work. I really didn't know of
anything else to try.

:)

 

Xbox one home screen issue

As of the past 48 hours, my Xbox one has been having an issue. My Xbox shut itself down in the middle of gamplay, like a reboot shutdown, where you have to wait for the boot up screen to finish after you turn it back on. After about 10 minutes of waiting
for the boot up screen to finish, it said an error had occured, and that I needed to restart my Xbox. I restarted it, waited for the boot up screen to finish, and. . . . nothing. Just a black screen. I waited for about 30 minutes, and nothing happened. I held
down the home button on my controller, and it brought up the menu to shut down the Xbox or the controller. The Kinect works, but it refuses to take me anywhere. Inserting a disk does nothing, it won't autoplay it. I've resetted it multiple times .I've tried
the troubleshoot hidden menu, but it won't pop up. I haven't been able to find any help with an issue like mine, so I figured I should come here.

 

Xbox one tiles issue on home screen

I don't know if this has been answered or not but will answer this anyway:

you need to Factory Reset your console... This isn't as scary as it sounds...

Same thing happened to me few weeks ago and been searching for alternative fix but none out there. My main Qs were "how do I know what I need to reinstall" and "what happens to my saves" etc...

Simple answer is:

when you log back into to your account, if you goto your "games and app" area, you'll see a "ready for download" section and here you'll see everything you've installed in the past, and no need to repurchase, just click and reinstall - simple and effective

as for your saves, these are in the MS cloud so as long as your last save was done whilst connected to LIVE (no need for Gold, this is all Live accounts) then your saves will be backed up to date...

And only takes 5 minutes to reset your console, very little hassle. The reinstall games/apps part of it will of course depend on your connection speed!!

I think those were the main scary points for me but if anyone has any questions feel free to ask as I only did this yesterday. If I can answer it for you I will.

I'm a Preview member but I don't think this is connected as it hasn't happened to any others that I know are on the programme, just bum luck!!!

I hope this avails anyone else fear of a factory reset - MS XBox well done, impressed with this feature...

 

Sounds like a bug. Try a Power Cycle. Hold Down the power indicator button on your Xbox One for 10 seconds (the XB1 will shut off after 5 seconds, but continue to hold the power indicator for the remaining 5 Seconds). Wait 2 minutes and then power it
back on via the Xbox Jewel Button on your controller or the Power Indicator on the console. You will be greeted by a beautiful green screen and then a black one (which stays for a moment) and then the Xbox Home Screen. Hopefully this should do it.

 

Thanks, I tried that but with no luck. Same still shows I have one message. Any other suggestions?

 

Yes, last resort. Have you tried a proper hard reboot? Turn the console off. Unplug the power supply from the wall. Wait 1 minute. Plug the Power supply back into the wall. Wait one minute. Power the Xbox back on. Let me k kw what happens. If this
does not do it the 1408 should get rid if this, which should be releasing to the general Xbox public soon.

 

Thanks again. I tried that but didnt work either. Tried it 2 times. I was hoping the new August update will fix the issue. Thanks again though.

 

You are welcome, the August update should fix your issue. It is just a 1407 bug.

 

The xbone still struggles with messaging - basically unusable. Incredible really.