Message holding Halo 5: Guardians REQ pack code gone.

I received a message on my Xbox One console containing a code to a REQ pack for Halo 5: Guardians. I attempted to use the code in the store but I kept getting errors telling me it can't connect (even though everything in the store was working)

I decided to wait till this afternoon to try again, I open up messages and the message is gone or deleted. I never got to redeem it.

I contacted customer support and they directed me here.

is there any way I can get the code back? It contained a special customisation pack within it etc.. It was the third last message I've received on my Xbox One.

:)

 

XBOX One Halo 5 Guardians Pack

Hey SpacyBurrito478 -

Halo 5 REQ pack content is opened from the REQ menu inside of Halo 5 Guardians. Were you able to locate your REQ packs in-game?

Let us know.

 

YET TO RECEIVE: 14 Premium REQ Packs for Halo 5: Guardians as a result of redeeming a code for the Warzone REQ Bundle after already purchasing the content.

You have been granted 14 Premium REQ Packs for Halo 5: Guardians as a result of redeeming a code for the Warzone REQ Bundle after already purchasing the content. For details, visit aka.ms/h5-wz-req

 

Hey mate,

Not to worry, an xbox support team member will be able to retrieve it for you

For the record, messages expire after 30days, so that is what has most likely happened with your message

Cheers

Denaz

 

Hey there Kumori Panther!

I've sent you a Forums Private Message. You can check those by clicking
HERE. =)