Message failed to send

On Xbox one when I try to send a message it says “message failed to send.” When I get a notification saying I got a message and I open up messages to see what it says it says “We are unable to get your recent messages please try again later.” My messages
don’t work on Xbox 360, Xbox app or Microsoft website Xbox app says “We can’t send the message. The recipient might not exist, isn’t a friend or we couldn’t reach the service.” The person does exist and is a friend.

I have had this problem for about a year. Please can someone help.

:)

 

message failed to send

Ever since the club update was released i have been unable to send messages. Every time i tried to send one i would get a message saying "message failed to send " . At the beginning i thought it was a glitch that would be patched. So i waited for 1 month
and then i decided to contact xbox support and i got to talk with an xbox employee who was supposed to help me. What happened is that he asked me the name of my accounts to check if it was because i had been banned . Well he found out that it wasnt because
of that and told that it was an error "many" users were experiencing. As far as i'm concerned i am the only one dealing with this ! I have friends many friends some of which live in the same country as me and none of theme are having this issue. XBOX PLEASE
HELP !!

 

Message Failed to Send??

Whenever i try to send messages to people, it comes up with "Message failed to send". This has been happening for a while, i am able to access everything else just except the messages. My account has not been banned for using message also.

 

Heya!

Let's see if we can get those messages working once more!

To start, let's clear the
console's cache & then
re-download profile. Be sure not remove any profiles just download them.

Are you able to play online without issue is the message issue the only problem you are running into?

If you check your account is your
security info recently updated? Let's make sure and
verify the account as well.

Post back and let us know how that goes!

 

I have done what you have posted on Xbox 360 and I can now receive, read and reply to messages on Xbox 360 but I still can’t send messages or read them on Xbox one or Xbox app.

 

If you know a way to fix the messages issue on Xbox one and or Xbox app please can you let me know thanks.