Mergest Kingdom

Discus and support Mergest Kingdom in XBoX Games and Apps to solve the problem; My granddaughter has lost alittle over 300 of the rubies and a lot of coins. the game has gone into cloud upgrade a number of times and when it comes... Discussion in 'XBoX Games and Apps' started by pat pratt, Aug 30, 2022.

  1. pat pratt
    pat pratt Guest

    Mergest Kingdom


    My granddaughter has lost alittle over 300 of the rubies and a lot of coins. the game has gone into cloud upgrade a number of times and when it comes back, all of her saved rubies and coins are gone, items have been used and moved around. Can this be fixed and can she get her rubies and coins returned? She has spent alot of her money on this game and really enjoys it. My email is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Thank you

    :)
     
    pat pratt, Aug 30, 2022
    #1
  2. Francia J. Win User

    Mergest Kingdom

    When you launch the game you should see that it's syncing. Also, on your settings, you should see at least an account connected, it can be a social media account as well.
  3. Francia J. Win User

    Mergest Kingdom

    Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    You may need to repair the game by following the steps below:

    Settings > Apps > Apps & Features > Search for the game > Advanced Options > Repair.

    After that restart your PC.

    In regards to your question, this will really depend with the game support.
  4. JosefLBohorquez Win User

    Mergest Kingdom

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Pat

    Sorry to hear that, if you lost progress for this game you may need to reach the developer / game creators to see if they can rollback/restore the progress .

    Just as a last advise, if your grand daughter plays the game on different devices usually the best option is leave opened the game for a couple minutes after every game session (sometimes the upload to the cloud can take a while) and then close the game
  5. gahzelle Win User

    Mergest Kingdom

    I'm sure I'm suppose to understand your reply. But I don't.

    The settings are several clicks deep. I'm playing on my laptop, not a "smart" phone.

    If there is an on screen indication that the game is synching what would it look like?
  6. gahzelle Win User

    Mergest Kingdom

    okay, what am I looking for?
Thema:

Mergest Kingdom

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