Merged accounts while logging into Minecraft

sunceko · Oct 15, 2023

Hi!

So I wanted to play Minecraft after a long time. While logging into my Microsoft account in the MC Launcher (with the e-mail address I thought at the time was the right one) to play I somehow created a new account (without ever clicking on create a new account). The two accounts (old and new one) have now merged. Both are now sharing the same e-mail address (the address of my old account). I reentered the right e-mail address the second time around while trying to log in and it leads to the new account. So when I try to log in in with the right/old and "wrong"/new e-mail address they both link to the same Microsoft and Minecraft account. On the old account I have Minecraft, on the new one I don't. How is it possible that they got merged and how can it be undone?

Btw. on the Microsoft page, the e-mail that it shows me as the one being used is the "old" one.

Update: I think the new account has completely overwritten my old one.

Thank you for your help!

:)

sunceko

Thank you for the replay!

I never actually had a Mojang account, only a Microsoft one which I used to log into Minecraft.

So this seems to not be a problem here, as I never had to "migrate".

I also should have clarified, a "long time" for me was about a year or so, sorry if it was confusing

CarTzy

Hello sunceko,

Thank you for posting in the Microsoft Community.

Since 2021, millions of Java Edition players have switched over from their old accounts to Microsoft accounts. After account migration you should be using your Microsoft account to sign in. Please see: Minecraft: Java Edition Account Migration FAQ | Minecraft Help

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

CarTzy

Hello sunceko,

I apologize for the confusion, I should have verified first. The best thing that we can do is to contact our live support team for them to check on what is going on with your account. They have the necessary tool to further diagnose the issue.

I also suggest that you prepare any proof of game ownership.

You can check your order history by following this guide here: Check your Xbox purchase history | Xbox Support

sunceko

Thank you for the reply!

I checked my order history but since the accounts have merged or better the old one was overwritten, it says there were no purchases made at all, ever.

I only have my bank statement about the purchase.

BTW. How can I contact them?

SoRoSparrow

Bonjour and Hello!

I hope it's okay if I reply this in English, you can maybe use a translator.

Did you try the Merge feature on MineCraft?
It's best to read further information about it: Merging Minecraft Accounts.

Also, by reading further:
What will happen to my Mojang account after I migrate to a Microsoft account?

You won't need it anymore! After migrating you'll use your Microsoft account to log in to the Minecraft Launcher to play the game and log in to minecraft.net to manage your settings.

So perhaps try the Microsoft account.

Hope this works!
Sparrow

Merged accounts while logging into Minecraft