Mercenary pack codes not recieved from my promo

HI I am missing my sea of thieves mercenary pack. I have an email from xbox saying I am due this item .. They have asked I make this post along with the reference number 1428394603 Please can you issue me my content

:)

 

Missing Mercenary Outfit & Item Pack code

Good Afternoon,

I am missing my Mercenary Outfit & Item Pack code. I purchased a 3 month Xbox Live subscription code on March 26th 2018 around 3:40pm PST. I have not received my Mercenary Outfit & Item Pack code from that purchase which should have been included with
the purchase.

 

Promo Code(Halo 4 specializations)

I have not recieved my Halo 4 specializations promo code yet.

 

I am still waiting for one of you to reply to this. It was purchased via my console. There is NOTHING in my notifications I have checked all the way back to april. It is now JUNE The promo had terms and conditions which you have BROKEN by not distributing
my content by the date in your very own terms which was the 31st of MAY. You are in breech of your own terms and conditions. I am not the only consumer in this situation. If you read your own help forum you will see there are dozens of us who also paid via
the app and who also still do not have our content. I only purchased to get the mercenary pack and thus you have taken my money for nothing. This is not legal and I am willing to go to the ASA in a large group to issue a formal complaint! I am super pissed
off as I have chased this for months now with multiple phonecalls to xbox. getting absolutely no where! I am starting to log all the time this is taking me to simply claim the content you failed to send us! SORT IT OUT NOW!

 

This is a copy of your own terms and conditions:

Terms and Conditions

Offer excludes existing Gold subscribers; valid 4/10/18-4/30/18, only at Microsoft.com or in-console store; credit card required. Also excludes: customers who previously purchased 1-month Gold for $1 since July 1st 2017
or 50% off discounts in 2018. After promotion period membership continues to be charged at the then-current price (subject to change) plus applicable taxes, unless cancelled. Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany,
Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack in their Xbox Message Center by 5/31/2018. Limit one (1) promotional code per account, while supplies
last. Offer not valid on prior Xbox Live Gold purchases and cannot be combined with any other offer. Sea of Thieves requires Xbox Live Gold (sold separately). Sea of Thieves game (sold separately or with Xbox Game Pass) required to use Mercenary
Pack.

 

I have now had my code thank you for the email. I hope the others are all able to have the same solution