Menus don't show up when I turn on my Xbox 1

wiIIem · Jul 24, 2021

When I turn on my Xbox, none of the menus with games and apps show up, it's just completely blank. But when I turn my controller on, it comes up with the welcome message. And when I hold down the home button on the controller, the menu to turn the Xbox or controller off pops up and is operational. Also when I hard reset or restart my Xbox, the green loading screen comes up perfectly on the whole screen. No clue what's happening

:)

ImAice

Brilliant. Please select reset then keep games and apps. No games will be deleted, just sign back in using the right account.

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

So the first thing we need to do is check and see if you can bring up the Xbox Startup Troubleshooter. Try doing this for me:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter, let me know if you see it okay?

wiIIem

Perfect it's back working again. Thanks so much

ImAice

Thank you so much for allowing me to assist you with your concern today and for being kind and professional all throughout this chat session. Anything else I can help you with aside from this?

wiIIem

Thanks for your answer. I'm on the troubleshooting screen now.

Menus don't show up when I turn on my Xbox 1