Media Remote

I finally got a chance to use my remote last night when my wife and I get one of those rare opportunities to watch a whole movie. I was very disappointed to say the least.

If you want to turn on subtitles through your Xbox One controller, you can push down on the stick and it'll bring up the play options. You can't do this on the remote. Insane.

I pause the movie, which brings up the menu and can then scroll through the options until I get to CC. I push the button to see my options, which shows a list of languages under the menu. I'm not sure if it was a Blu-Ray menu built into the disc or from
the One, but I was not able to select a language. Fortunately pressing the center button would toggle subtitles on and off with English. Still, getting it working was absurd.

Later, I wanted to adjust the volume of my TV when watching a YouTube video, but nothing happened. I wanted to navigate through YouTube with my remote, but nothing happened. Apparently the remote sends a different command to the One than a controller. What's
up, down, left, right on a controller is apparently a different set of up, down, left, right commands from a remote control. This is ludicrous.

Distance isn't the problem. I was at the furthest point in my living room and able to pause/play the movie without issue, and yet, eight times out of ten, the volume will not adjust when pushing the buttons and am several feet closer. Unreal.

Little nuances that keep piling up are making my One experience regrettable, to say the least. No polish, lack of thought in real use case scenarios. I'm tired of having buyer's remorse, and this unhelpful remote only perpetuates further.

 

I was hoping that the update would help this but it seems that it did NOT help. So I to have the volume problem with the remote. also I would like to know if we could set it control other devices like ad WD live box or other boxes?

Thanks for reading. hope we have an answer soon.

 

I hope there's a new update for the media remote for better functionality of the bluray player, menu buttons work perfectly if using the xbox controller, but using the remote hitting play/pause twice just to bring up the menu and selecting scene or main
menu., plus no quick way to get rid of the menu feedback unless using a controller. While movie is playing. Disappointed so far in M$

 

If the support team are reading this. It would be great to be able to use one of the buttons on the remote as a dedicated DVD/ Blu-ray menu button. Pretty essential for me.

 

I've contacted Xbox Support through that little online text chat session. We went through several different troubleshooting ideas-disconnecting my TV and reconnecting it through the console, restarting my xbox, changing batteries in the remote, I even went
through settings>network>advanced settings>alternate mac address>clear>restart, whatever that's supposed to do. None of it worked. My media remote still does not control volume and my xbox still will with voice commands. The end solution was:

"Hi Rhys, I have spoke with my superior about this concern

you can contact our tech support for this. You can call them

at "1-800-642-7676 (1-800-MICROSOFT)"

I'll try that and post on here what happens, whether their solutions work or not..

 

Hey there Omniscient Odin!

Sorry to hear about the issue. If you haven't already, go ahead and create a new thread if you still need assistance after you contact phone support. That way we can provide support tailored specifically for you!

 

Hey everyone,

For those having trouble controlling volume with the IR remote while it works fine via voice: this is an issue with IR interference as the IR from the remote and the Kinect are interfering and keeping the appropriate IR signals from reaching your TV.

The best workaround is to angle the remote in a way that it points more toward the Xbox than the TV. For instance, my Xbox is 2-3 lower than my TV at home, so I angle the remote downward when I send volume.

Other options include using IR extension cables instead of the Kinect or to re-arrange the devices.

I understand the frustration here, and I'm sorry that you're experiencing it.