Media remote

go to console settings and check to see which media remote you have selected as that might be the problem

Xbox Media Remote(new) walkthrough

Update to my last post:

If you have the current version of the Xbox 360 Dashboard, follow this command path -- System Settings > Console Settings > Remote Control

You will see 2 options listed: "Both Remotes" (allows you to use either the Xbox 360 Media Remote or a Windows Media Center Remote) and "Xbox 360 Media Remote" (sets the system to accept input from only an Official Xbox 360 Media Remote, or an Officially Licensed
3rd party equivalent.) Make sure your system is set to "Xbox 360 Media Remote" then exit out of the System Settings menus and try the remote again.

I hope that helps.

news.xbox.com/.../xbox-one-media-remote

Program the media remote for your TV

Before your media remote can work with your television set, you need to program it for use with your particular brand of TV. There are two ways to program your media remote: manually entering your TV code or scanning to find your TV code.

Note After 30 seconds of inactivity, the media remote will exit the TV programming mode. Pressing any button besides Select, 0–9, or Channel Up/Down returns the media remote to its original mode and ends programming mode. Now, take the batteries out of the
remote for about 3 - 5 minutes to allow it to reset. From there replace the batteries in the remote and try the instruction that came with the remote (PDF). If that doesn't work then try to program the remote to a different tv to make sure the remote works
properly. Please just remember to program the remote within 9 seconds to prevent the

remote from resetting again in the middle of programming it.

Watch the following video to see how to program the media remote for your TV.

Hello Xboxmama,

Thank you for your post. I understand you are attempting to set up a Media Remote for Xbox One. Please check out this article for information on setting up a remote:

About the Xbox One Media Remote. If you are attempting to set up a third party media remote, please try contacting the device manufacturer.

I hope this helps!