Media Player App - "You don't have access to this location"

The Xbox (and other media devices) don't access your media files directly. Instead they use something called DLNA, which requires your PC to have indexed your media library.

Then only the index is read by the Xbox (or other media players), and according to that index, you choose the files to play.

If you moved files around, or the index became corrupted, the Xbox can't find the media files anymore.

Please start the Windows Media player on your PC, and check that in that Media Player library, your media files are shown and are working correctly.

If the Media Player can't locate your media, the Xbox 360 can't get to the media as well.

Hello Thomas C, I am an independent advisor and I will be happy to help you today. My name is Khaji

Error code 0xc00d11cd (0x8000000e) in the Xbox Series S Media Player app usually indicates a problem with authorization or access to media files.
Make sure you're signed in to your Xbox Series S account before opening the Media Player app. If you are not logged in, it may not allow you to access your media files.

Make sure your Xbox account privacy settings allow access to media files. You can do this by going to the privacy settings in the console and making sure that the option to allow other users to see your media is enabled.

Make sure the media files you want to play are compatible with the Xbox Media Player app. The Xbox Series S supports a variety of file formats, but some specific formats may not be supported. See the Xbox documentation for more information on supported file formats.

Also make sure the media files are located in the correct directory on your external hard drive. Media files must be placed in a folder called "Media Player" at the root of the external hard drive for the Media Player application to recognize them correctly.

Try a different storage device If you're still having problems, try connecting another storage device, such as a USB flash drive, to your Xbox Series S and check if the Media Player app can access the files on that device. This will help determine if the problem is related to the external hard drive or the console settings.

Update the Media Player app Make sure the Media Player app is updated to the latest available version. You can do this by going to the Xbox App Store and checking for updates for the app.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

You should be able to access them using the media player app.

Same problem, same NXOE. Only affecting my TV folder but not the movies folder. My harddrive is plugged into my router and sharing over the network. I even tried reformatting to ntfs and changing permissions on the folders, to no avail. Anyone ever find
a fix?

Hey, guys! Looks like you are all in the NXOE update. I highly suggest providing feedback through your console to ensure this gets to the right people. Then check out the
Update Preview Forums to see if anyone else is running into this and possible solutions already listed.

I made sure all of you have the proper permissions to access those forums. Please send me a private message if you continue to have issues accessing that link. Thanks!