Media player app not reading files

Hello Daniel,

Please view the following troubleshooting links and guides.

Let us know if it helped.

support.xbox.com/.../format-flash-drive-to-ntfs-windows

support.xbox.com/.../console-doesnt-detect-external-storage

Any of the file types that are listed in the second link that I provided can be read by the new media player app.

The Xbox (and other media devices) don't access your media files directly. Instead they use something called DLNA, which requires your PC to have indexed your media library.

Then only the index is read by the Xbox (or other media players), and according to that index, you choose the files to play.

If you moved files around, or the index became corrupted, the Xbox can't find the media files anymore.

Please start the Windows Media player on your PC, and check that in that Media Player library, your media files are shown and are working correctly.

If the Media Player can't locate your media, the Xbox 360 can't get to the media as well.

They now have a Media Player app that will read items either from a USB or your computer. Please search the App Store for the Media Player app and install it.

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Error code 0xc00d11cd (0x8000000e) in the Xbox Series S Media Player app usually indicates a problem with authorization or access to media files.
Make sure you're signed in to your Xbox Series S account before opening the Media Player app. If you are not logged in, it may not allow you to access your media files.

Make sure your Xbox account privacy settings allow access to media files. You can do this by going to the privacy settings in the console and making sure that the option to allow other users to see your media is enabled.

Make sure the media files you want to play are compatible with the Xbox Media Player app. The Xbox Series S supports a variety of file formats, but some specific formats may not be supported. See the Xbox documentation for more information on supported file formats.

Also make sure the media files are located in the correct directory on your external hard drive. Media files must be placed in a folder called "Media Player" at the root of the external hard drive for the Media Player application to recognize them correctly.

Try a different storage device If you're still having problems, try connecting another storage device, such as a USB flash drive, to your Xbox Series S and check if the Media Player app can access the files on that device. This will help determine if the problem is related to the external hard drive or the console settings.

Update the Media Player app Make sure the Media Player app is updated to the latest available version. You can do this by going to the Xbox App Store and checking for updates for the app.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.