Media Player App Issues

I have had same problem with Media Player on my recently purchased XboxOne S.

I play films from usb hard drive which on average crash 3 times per 90 minute film on the One S. So far 5 out of 5 different films, not just one!!!

I have tried 3 hard drives all which seem to crash every 20-40 minutes on my One S

I have tried front and back ports.

I have tried brand new hard drives]

They work fine in my lg tv.

I hope this has been resolved?????

I experience the same issues.

128 gb USB drive with about 75 gb of music files on it. Have plugged it into all the USB ports.

Playing a single music folder (typically a single album) is not a problem. If I try to shuffle the entire USB drive, however, it stops during song 2 or 3 and kicks back out to the dashboard.

As for the general playback, it's super frustrating that when you hit the back button, the media player stops playing the current track. You should be able to browse other files / folders within the USB drive without stopping your current track. This was
available on 360, no reason it shouldn't be included on the One's media player.

Hey thanks for trying those steps! For clarification, how many songs does it usually take for issue #1 to occur? If the issue has gotten worse after the steps I have provided, undo the steps and see how long it takes on average for issue #1 to occur. This
will help us narrow down the issue further!

Thanks!

Alright, thanks for the information!

I'd like you to try some very specific troubleshooting steps to further narrow down where the issue lies.

First, let's try reformatting your external HDD by following the steps below:

• Move your media files off of the external HDD so you will not lose them.
• Reformat the external HDD to NTFS on a Windows PC.
• Move the media files you wish to have back onto the external HDD.
• Uninstall the Media Player app.
  
• Hold the power button on the Xbox One console for 10 seconds, or until the unit fully shuts down.
  
• Reinstall the Media Player app.
  
• Plug the newly formatted external HDD back into the Xbox One console with a different USB 3.0 cable (if possible) and verify if the issue persists!
  

Be sure to follow each step in that order! If the issue persists after trying the steps above, the next step will be to try a different USB 3.0 external HDD to see if the issue persists on multiple eternal HDD's.

Try each of those steps above, along with a different external HDD, and post back the results so we can narrow down the issue further and help you get this sorted!

Thanks!

Hey there ExploitedZebra!

I am happy to hear that DNLA streaming has been working out! In order for us to look into this further, it is crucial to try each of the steps I listed in my post above on this page. This will help us narrow down the issue to either the console or the external
hard drive.

Another thing you can try is to test this on different USB ports on your Xbox One console or a different Xbox One console all together.

If you are able to try these steps, this is greatly going to help us determine the root of the issue.

Thanks!