Media player app issues for external hard drive

Open the media player app. When you run the Media Player app, select your external USB drive, and then select the media that you want to play.

It never prompted to format hard drive it just prompted to download the media player preview app which allows me to view files in my hard drive, I can't find any other app that suggests external storage, and the USB cable has a different connection on the
back of the hard drive, where would I find another one of those cables?

Hello Thomas C, I am an independent advisor and I will be happy to help you today. My name is Khaji

Error code 0xc00d11cd (0x8000000e) in the Xbox Series S Media Player app usually indicates a problem with authorization or access to media files.
Make sure you're signed in to your Xbox Series S account before opening the Media Player app. If you are not logged in, it may not allow you to access your media files.

Make sure your Xbox account privacy settings allow access to media files. You can do this by going to the privacy settings in the console and making sure that the option to allow other users to see your media is enabled.

Make sure the media files you want to play are compatible with the Xbox Media Player app. The Xbox Series S supports a variety of file formats, but some specific formats may not be supported. See the Xbox documentation for more information on supported file formats.

Also make sure the media files are located in the correct directory on your external hard drive. Media files must be placed in a folder called "Media Player" at the root of the external hard drive for the Media Player application to recognize them correctly.

Try a different storage device If you're still having problems, try connecting another storage device, such as a USB flash drive, to your Xbox Series S and check if the Media Player app can access the files on that device. This will help determine if the problem is related to the external hard drive or the console settings.

Update the Media Player app Make sure the Media Player app is updated to the latest available version. You can do this by going to the Xbox App Store and checking for updates for the app.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi there.

You should be able to play your media files from the drive - you just have to install Media Player app. When you run the Media Player app, select your external USB drive, then select the media that you want to play.

Only be careful not to format the drive because that way all the data stored on it will be erased.

Hope this helps.

Cheers!

You can already use USB Flash drives and hard drives on Xbox One to view videos, music and pictures. To view these files you first need to download the Media Player Preview App from the Xbox One Marketplace. Connect your device and load the app.

To use an external hard drive for Xbox One storage, the device itself must be at least 256GB and USB 3.0. Which means the external storage for Xbox One data must be a hard drive, USB Flash drives are not supported for Xbox One storage.