Media HDD not recognised

Discus and support Media HDD not recognised in XBoX on Consoles to solve the problem; I have plugged my 320gb usb2 hdd into my xbox one and the xbox refuses to recognise it. I have tried it when formatted with ntfs, fat32 and expat and... Discussion in 'XBoX on Consoles' started by Bizzeh, Mar 23, 2016.

  1. Bizzeh
    Bizzeh Guest

    Media HDD not recognised


    I have plugged my 320gb usb2 hdd into my xbox one and the xbox refuses to recognise it.

    I have tried it when formatted with ntfs, fat32 and expat and still nothing.

    Flash drives work just fine, though Android devices with msc mode on and this hdd do not seem to be recognised at all as media drives.

    I am not trying to use either as usb3 external storage for games, just for media.

    Any idea why msc and this hdd do not work?

    :)
     
    Bizzeh, Mar 23, 2016
    #1
  2. Bizzeh
    Bizzeh Guest
    Xbox one doesn't recognise usb2 hdd

    I have plugged my 320gb usb2 hdd into my xbox one and the xbox refuses to recognise it.

    I have tried it when formatted with ntfs, fat32 and expat and still nothing.

    Flash drives work just fine, though Android devices with msc mode on and this hdd do not seem to be recognised at all as media drives.

    I am not trying to use either as usb3 external storage for games, just for media.

    Any idea why msc and this hdd do not work?
     
    Bizzeh, Mar 23, 2016
    #2
  3. RoastPotato3
    RoastPotato3 Guest
    External HDD recognised as media device only?

    I have a
    Samsung M3 500GB USB 3.0 portable HDD     and have formatted it on a Mac to be MS-DOS (FAT). There doesn't seem to be any partition on it, I've deleted the hidden files also (except one called Trash which cannot be deleted), but when I try to use it in my Xbox
    One it reads as follows:

    *music symbol*

    External

    465.4 GB free of 465.7 GB

    Pictures, music & video

    When I select it there's no option to format, only 'View contents' which then takes me to the media app. It definitely fits the requirements of USB 3.0 and over 256 GB, and other people seem to be having no problems with it's 1TB and 2TB siblings. I'm pretty
    new to external HDD and formatting in general so apologies if this is an easy fix!
     
    RoastPotato3, Mar 23, 2016
    #3
  4. SuperlativeD Win User

    Xbox One media player won't recognise my Hard Drive.

    I'm having a similar issue, except the 2 HDD's that I use to watch movies through the media app have been recognised and have worked fine for over a year. All of a sudden neither are recognised by the app. The HDD's work fine through TV's PC's etc. just
    not on my Xbone.

    When I insert one of the drives, I get a notification that an external device is ready hold home button to launch. But when I enter the media app nothing is listed.

    Nothing has changed on my HDD and I've had no updates for the Xbone. That I know of anyway.

    Any help would be appreciated
  5. Lymore Win User

    Media Player not recognising External HDD

    Thanks for that SoAnnoying. There is a reddit post on the Xbox One page from a dev asking about external hard drives and stuff. I wrote a wall of text and tagged him in it in hopes that maybe he can do something or pass the info along to someone who can.
    This past two months have been hard though, we've had to limit are spending because we don't have the hard drive space to download any new games. I don't see why this isn't a issue for xbox, even if it is a small group (which it doesn't seem to be anymore),
    they just want to ignore us.
  6. Misses Quinzel Win User

    Media Player not recognising External HDD

    Hey, all! This should be resolved now with the newest update. To give it a shot, please attempt the following steps if you are still running into this:

    - Unplug the hard drive from the console

    - Make sure you have the update (Settings > All settings > System > Console info & updates)

    - After the update, power cycle the console even if it reset (hold the power button for 8 seconds)

    - When the console comes back on, plug in the hard drive

    Let us know your results after you try that out! Thanks again to everyone for your patience while we dug into this. :)
  7. jusdre313 Win User

    Media Player not recognising External HDD

    so thats what they sent me. not sure if it works or not. just sharing the info. Also just had another update today (which makes it 4 updates now) still not working.
  8. Capt BlackTape Win User

    Media Player not recognising External HDD

    Hi guys,

    Hopefully this will help you as it seems to have fixed my issue for me. Simply do a hard reset of your Xbox One. Also, ensure that the drive is formatted in either NTFS, exFAT, or FAT32. Otherwise it won't work.

    Good luck!
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Media HDD not recognised

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