Me too. White screen when trying to get on solitaire.

Been happening for 3 days now. Frozen white screen instead of advert. Microsoft please resolve.

Been happening for 3 days now. Frozen white screen instead of advert. Microsoft please resolve.

I found this post from someone else -

First go to "settings" (the settings on your main computer not solitaire game settings) and select "apps"

under "apps and features" find the Microsoft Solitaire Collection app and click on it

you will see "Advanced Options" in blue, click on that link

you will then see the "Reset" and click on it.

When you first go back to the game it will ask something about using this PC previously, just select yes

I didn't lose any information on previous games...

It worked for me.

Thanks again to whoever posted this answer.

I'm having the white screen issue when trying to play solitaire. When the advertisement is supposed to load, it goes to a white screen and never loads!

Today keep on getting the white screen when selecting a game on the daily challenges, and also get it on mah-jong which has been happening for the past two days. All other games (Jigsaw; Minesweeper and Sudoku) are fine. I also get the white screen when
trying to play the 'Solitaire World Tour Event' today.

Hi there,

to try and solve the white screen for solitair collection please try the steps mentioned in this thread:

https://answers.microsoft.com/en-us...e-screen/084db6ca-74b2-451b-9952-218113b0d2b2

Let us know the results