me quito el juego (I take off the game)

Hey there Fredick,

Sorry to hear that you're experiencing this difficulty trying to game.

If your game does come up in your order history the way that it's supposed to, then I would first try the steps outlined in our Xbox One Game Freeze
Solution and see if that helps resolve the issue.

If the issue persists, you might want to get in contact with
customer support as well so they can check out your account and help you step by step with trying to get Black ops running.

Hope this helped!

Thanks!

Hola! Ya intentaste hacer un hard reset? Eso podría ayudar. Si ya lo intentaste también podrías tratar eliminando tu perfil y descargarlo de nuevo.

Hello Fred,

We understand that you're experiencing an issue concerning the inability to launch and play Call of Duty Black Ops 4 on your Xbox One console.

Please confirm that when signed into this same account, whether the Microsoft order history shows the
purchase for the game.

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the console,
reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

como quito el control parental

Ya intentaste en otro navegador o pc? A mi me pasaba en chrome en mi celular, con el tiempo se quito pero si pasa

[Translation-Have you tried another browser or pc? I used to spend in chrome on my cell phone, eventually I take it off but if it happens ]