Me not being able to play games i purchased

Discus and support Me not being able to play games i purchased in XBoX on Consoles to solve the problem; I had bought Need for speed payback and PUBG on xbox using my own account, and today which is a few days after i changed my gamer tag it says i don’t... Discussion in 'XBoX on Consoles' started by Papi The Frog, Jan 4, 2018.

  1. Papi The Frog
    Papi The Frog Guest

    Me not being able to play games i purchased


    I had bought Need for speed payback and PUBG on xbox using my own account, and today which is a few days after i changed my gamer tag it says i don’t own the games anymore?

    :)
     
    Papi The Frog, Jan 4, 2018
    #1
  2. An Old Freak
    An Old Freak Guest
    Not able to play purchased content

    Not shareable.

    Support | The Elder Scrolls Online

    "IF I PURCHASE THE ELDER SCROLLS ONLINE: MORROWIND ON ONE ESO ACCOUNT, WILL ALL MY ACCOUNTS ON MY CONSOLE HAVE ACCESS TO THE CONTENT?
    Updated 06/06/2017 09:53 AM Published 06/06/2017 09:49 AM
    While multiple players can use the same copy of The Elder Scrolls Online on the same console, chapters, such as ESO: Morrowind, apply to individual accounts rather than to the console itself. You will need to purchase your own unique copy of The Elder Scrolls
    Online: Morrowind for each individual account."
     
    An Old Freak, Jan 4, 2018
    #2
  3. Choco1op3
    Choco1op3 Guest
    Not able to play purchased content

    my girlfriend purchased the collectors pack for morrowind on her console. Her home Xbox is my console. She is able to play on her console. It shows being downloaded and installed on my console too but when I go to play it, it says I need to buy it. We have
    been game sharing for a long time now and never had a problem until now. I have called Microsoft and chatted with 2 different people and nobody has been able to help me. Game has been out for 4 days now and I still cannot play.
     
    Choco1op3, Jan 4, 2018
    #3
  4. SHAZAM20199527 Win User

    Not being able to play my games

    All good now kinda did solution 1 with out knowing it and that worked
  5. OpticRJames Win User

    Not being able to play my games

    Awesome! I'm so happy for you. Please let me know if you have any other concerns.
  6. OpticRJames Win User

    Not being able to play my games

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please try the steps below and check if it sorts out the issue.

    Solution 1: Do a power cycle

    1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.

    4, Press the Xbox button on your console to turn on the Xbox console.

    Solution 2:

    Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try launching any game and see if the game progress syncs properly.
  7. Smwutches Win User

    game pass and not being able to play

    Did you buy Game Pass or Game Pass Ultimate? Since that is an online game, Gold is required to play it which is included in Game Pass Ultimate.
  8. Georges C. Win User

    Not being able to purchase Xbox Game Pass

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello TheMangoCrew12, this type of error usually occurs when we don't have a billing address in the account, it automatically assumes US.

    Click the link below and enter a billing address and see if you can execute the purchase later.

    https://account.microsoft.com/billing/addresses
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Me not being able to play games i purchased

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